Milton Keynes South West (Furzton Lake) hotel

On arrival we discovered there is no lift (oversight/mistake on our part) and had booked 2 rooms with view over lake, which were on 3rd floor. Reception were quickly able to swap 1 room for ground floor as 1 in party is unable to climb stairs. The room looked out over the ponds and fountain, which was still a nice view. Overall this hotel is in need of refurbishment. In the communal areas the carpets are worn, paint is chipped and dirty and it generally feels tired. The room on ground floor needs some tlc. Again carpet is worn in high footfall areas. There is mould around window and again paintwork needs refreshing. In the bathroom there is mould on ceiling and the grout around bath/shower tiles is black. Mastic around bath appears to have been done recently as it was white with no black/ mouldy areas. All the staff we had contact with were great. Really friendly, polite and couldn't do enough to make our stay enjoyable. They all appeared happy in their work which was lovely to see. Had breakfast both mornings we were there. I'm not a fan of precooked food being kept warm, however the ladies who worked in the breakfast room cooked small amounts regularly and it was good to eat. Also cooked boiled eggs freshly when asked. We enjoyed our stay and it was a convenient place to stay when visiting Bletchley Park and would stay again if we come back

Short stay..every thing amazing. Always preffer to stay with them. Good range of breakfast. Also fan n sheets provided as it was hot.

Room was generally clean and comfortable. We had two rooms for our group of 4 adults and 3 children. When we arrived we were asked about breakfast, we were told we could just arrive in the on site restaurant in the morning and be seated to eat. However when we did this the following morning we were turned away as they had run out of food except for those who had already booked! If we were aware this would have been a possibility then we would have made sure to pay and book in advance. Really disappointed and not helpful when having 3 small children with us.

Very happy with our one night stay. Considering the price, the room and breakfast were super and excellent value for money. The breakfast in particular was well above the standard we would expect.

I have previously enjoyed my experience with Premier Inn but this was the worst hotel experience I have had. Cleaners need retraining..... Guest making own bed at receptionist request never had this when staying in a hotel before.... Towels sparse, needed to go back down to reception for 3rd time to ask for towels.... Basics missing 😕