Milton Keynes South West (Furzton Lake) hotel

Oh dear DONT waste your money on Breakfast Arrived. For breakfast 9:30 . Already out of items Pastries Cranberry Juice Brown bread Crumpets Hash browns Eggs Hard Sausages only warm Bacon Greasy Staff invisible Extremely poor value , go somewhere else . Not impressed with the whole experience . Who knows what good will be left for those customers who came after us

The room was dusty and dirty in places. The breakfast was a bit chaotic. Needs more attention to detail. A very dusty fan and dusty skirting boards in the bathroom. Stains on the wall, etc. The staff clearly struggled with the number of people using the small dining room at breakfast time, especially as the one coffee machine had a fault. The room felt dated. I'm not sure why the cleaners needed a loud radio while they cleaned in the morning, as it clearly would have disturbed those still in bed on a Sunday morning. The bedding seemed clean, and the bed was comfortable. The shower kept changing temperature.

On arrival we discovered there is no lift (oversight/mistake on our part) and had booked 2 rooms with view over lake, which were on 3rd floor. Reception were quickly able to swap 1 room for ground floor as 1 in party is unable to climb stairs. The room looked out over the ponds and fountain, which was still a nice view. Overall this hotel is in need of refurbishment. In the communal areas the carpets are worn, paint is chipped and dirty and it generally feels tired. The room on ground floor needs some tlc. Again carpet is worn in high footfall areas. There is mould around window and again paintwork needs refreshing. In the bathroom there is mould on ceiling and the grout around bath/shower tiles is black. Mastic around bath appears to have been done recently as it was white with no black/ mouldy areas. All the staff we had contact with were great. Really friendly, polite and couldn't do enough to make our stay enjoyable. They all appeared happy in their work which was lovely to see. Had breakfast both mornings we were there. I'm not a fan of precooked food being kept warm, however the ladies who worked in the breakfast room cooked small amounts regularly and it was good to eat. Also cooked boiled eggs freshly when asked. We enjoyed our stay and it was a convenient place to stay when visiting Bletchley Park and would stay again if we come back

Short stay..every thing amazing. Always preffer to stay with them. Good range of breakfast. Also fan n sheets provided as it was hot.

Room was generally clean and comfortable. We had two rooms for our group of 4 adults and 3 children. When we arrived we were asked about breakfast, we were told we could just arrive in the on site restaurant in the morning and be seated to eat. However when we did this the following morning we were turned away as they had run out of food except for those who had already booked! If we were aware this would have been a possibility then we would have made sure to pay and book in advance. Really disappointed and not helpful when having 3 small children with us.