Milton Keynes Central (Theatre District) hotel

Apart from the fact that we love Premier Inn hotels as a rule, we specifically chose this one because, as well as being in walking distance of the various activities we had booked (SnoZone, Vertigo VR, Cineworld), we were travelling with our teenage nephew who needed his own room, and my research had identified that this Premier Inn MK hotel can provide interconnecting rooms if you ring in advance. I made the booking a couple of weeks ago. Once I finally got through (which took a few calls) I spoke to someone who I thought was based at the hotel, completed my booking and they then did what all that was needed to confirm the allocation of rooms that were interconnecting for our stay. Yesterday we arrived at the hotel for our stay just before check-in time, and met the very cheerful and welcoming Kwabena at the check-in desk. He proved to be a godsend, because it transpired I'd spoken to someone at the Premier Inn central team (even though the telephone message stated I was through to this hotel), and somehow though there were notes about the interconnecting room request it hadn't been fully relayed to the team at the hotel. (On a side note: this has happened to me before: Premier Inn Central, please get your act together because your local teams work really hard and poor communication and mistakes like this make their jobs even harder!) Thankfully, Kwabena was able to sort everything out perfectly, and briefed his colleague Tony to unlock the interconnecting doors so all was well, we got our comfy bedrooms and were on time for all our booked activities. Our rooms had all the facilities we needed (particularly grateful for a hairdryer!) and it goes without saying that we had a good night's sleep as expected. We didn't eat dinner there, but did have breakfast, which is another thing that Premier Inn do really well. Even at 10am there was plenty of choice for full and continental breakfast, all of it well laid out/cooked and tasty. Nice to see the inclusion of alternative items (e.g vegan) for anyone needing those. We were warmly welcomed by Kwabena again when we signed in for breakfast, and I have to commend his customer service skills - he had his eyes everywhere, ready to support and even anticipate customer needs (such as a young family who arrived with a baby and toddler and needed help with a high chair). The previous day I'd mentioned how helpful he was to a colleague - who then remarked that yes, the staff all thought he was great. This the kind of thing that makes all the difference to where we choose to stay. Plenty of folk might complain about things beyond the control of the staff (like the fact that one lift was out of service) but the staff themselves were doing their best to accommodate and help minimise this inconvenience whilst also doing their day jobs. We had a great stay and will definitely be back!

Good location, friendly staff. Parking and breakfast awful. There needs to be more concession parking available and not just two rows especially when the hotel is charging premium rates. We pre paid for breakfast and on arrival for breakfast no food was available, they know how many guest have pre paid so should cater for enough food, whilst the lady was cooking more food, it is not good enough having one item ready and the waiting 10/15 mins for additional items.

The person behind the reception desk was rude and did not appoint us in the right direction for the room. The lifts was out of order so we had to carry all our things up the stairs. The room had a lot more of paint chips out of the walls and the ceiling. The panel under the sink keep falling off. The hot water did not come on at all from taps or shower. The heater in the room was just on and would not turn down. We paid £185 for a one night stay which is a lot for us being it was only a one night stay. We will be coming back to area next year but will be looking for a different hotel

Staff Kwhbena’s service was great, he was so helpful to provide all necessary information that I asked regarding hotel services & parking.

Was served by kane for breakfast. He was very attentive and very polite. Even though we was not staying at the hotel kane still accommodate us.