
15 Sep 2026
"Room like a sauna"
Room extremely hot. Air-con / fan not working. Temp set to 19°c but was actually 26°c on arrival. Fan was only running on tickover/lowest setting. Receptionist tried to find another room but said hotel completely full. He said he put a manual override on our aircon unit so we should give it 20-30 mins. We did that but it was still 25.5. A different receptionist sent us a floorstanding fan which helped a tiny bit, but the lowest temp achieved was 24.5°c. It was very uncomfortable night. Far too hot to sleep. Our 2 assistance dogs were panting and distressed too. With no opening window either, this was awful!

12 Sep 2026
"Deceptive service and uncomfortably hot rooms"
I used to love Premier Inn, but I won't be returning. I paid £118 for a roasting room where the thermostat hit 25°C despite being set to minimum. The photo I took clearly shows a spanner/maintenance icon on the wall unit, proving the cooling system was broken. Because the windows are completely sealed, there was zero ventilation and I barely slept.Premier Inn's excuse is that they don't explicitly advertise "air conditioning" online for this site. But how on earth are you supposed to cool a completely sealed room when the wall unit breaks? Denying a Good Night Guarantee refund on a technicality while trapping guests in an unventilated 25°C room is incredibly dishonest. Avoid this hotel.

01 Sep 2026
"Good rooms and staff shocking food service"
A 1 night stay here greeted by a lovely lady who assisted with the electronic check in, not just me others were having problems with it as well why we have these they are rubbish the staff still do the check inn!!
Room great TV kettle all you need brilliant .
We booked dinner and breakfast so at 6pm went for dinner, to be honest the menu not good for me but we ordered a meal and dessert each, it was 45 minutes before the food arrived my partner loved hers I left most of mine. As we ordered the dessert at the beginning we expected it to arrive quickly but 30 minutes later it still didn't arrive and had to leave to the theatre. Not getting the dessert. This isn't good enough, the fact I didn't like my food didn't cone into it it was the slow service the lady serving was lovely but it was so slow really bad.
I never heard anything once I went to bed, although the pillows were so firm I discovered at 4 am there were some softer ones. But my friend in another room was kept awake by lots of noise and got little sleep.
Breakfast was ok but refilling eggs bacon sausages croissants was very slow.
I WILL USE PREMIER INN AGAIN BUT NOT BOTHER WITH THEIR FOOD

30 Aug 2026
Iloveeatingout59
Bath, United Kingdom
"A great stay"
Easy to book online. Good email updates. Lots of parking. Great welcome. Quiet & comfortable room. Great breakfast....What more can I say??

25 Aug 2026
"Not great"
Unfortunately while me and my husband were sleeping the bed collapsed on us. We did get a refund for our breakfast but it wasnt the breakfast it was the room so did also get a full refund for our room aswell
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