Bristol East (Emersons Green) hotel

Stayed Friday 15th may for one night in a family room with a toddler. Staff were so welcoming on arrival, check in was swift and smooth, room clean and quieter than expected considering how close to the ring road and pub it was. Staff were so lovely for the whole stay, always friendly when we passed. Slept well and the breakfast was perfect for the price, good selection and not too busy. Also very allergy conscious. Will return and stay again as usually use the travelodge but felt the Staff here were much for helpful.

5 out of 5 from me. Polite & friendly staff on arrival & departure. Clean room, lovely bedding, super comfortable bed. TV worked, great picture quality. Excellent shower, comfortable night's sleep. Can't comment on breakfast as didn't have any. Very happy to recommend & will definitely stay again.

Everything I have come to expect from premier inn - lovely welcoming staff, clean room, comfortable bed, powerful and hot shower, fab WiFi (I paid for the ultimate service) really good quality breakfast, great response from the receptionist when I checked out and let her know that the shower had a leak - it did not affect my stay in the slightest but the receptionist was apologetic and appreciated that I had reported the issue - at the end of the day if you don’t report these things how can they fix them for future guests? In my opinion if guests are more open and honest about the condition of rooms, the staff will do all they can to maintain things to a high level. Overall I had a great stay and I’m always happy with a premier inn.

Reception staff really friendly. Ample parking. Bed comfortable Linen clean and good quality. Paid for the enhanced wifi £5 Good signal and speed. Room had build up of dust and fluff around skirting and under bed, could do with a little extra cleaning. Bathroom clean, although floor felt like you were going to go through, like flooring was rotten under the vinyl Didn't have breakfast so no comment. Bit pricey for mid week but was close to where I needed. And yes I would stay again.

Keria and Lizzie dint give a warm welcome they were whispering between themselves during our check in. I requested two upstairs rooms which they explained the bed wasn't made in one of them. I explained we were leaving for dinner and they agreed to make it whilst we were out. We came back to the bed not being made. We spoke to Keria on reception who said it would be over an hour before she could make it due to her completing admin work. I explained were getting ready for bed and this would not be suitable. She said Admin work came before making the bed. I was too tired to question this so asked for the bedding, she directed me as to where I could find the pillow and duvet. Myself and family ended up making the bed ourselves. This is not something I expect to have to do when I have paid for the hotel. bathroom sink plug hole smelt. free wifi didn't work had purchase ultra wifi at £5.00 (I would like this refunded) breakfast room out of use. Would been nice to have been told prior.