Bristol City Centre (King Street) hotel

Lovely location! Our room overlooked the river and The Apple, which was a great view. We had accidentally booked a double room instead of a twin, but Taya on reception was absolutely fantastic. At really short notice, she managed to sort everything out and organize a twin room for us without any hassle. I just want to emphasize how lovely and helpful Taya was—she really made our stay. Highly recommend!

Very hot room on top floor air conditioning rubbish but was given a fan thankgoodness couple of niggles no phone in room so had to keep going to reception to ask for things that had been forgotten by room service eg towels, spoons, breakfast in not in hotel but around the front of the building fairly loud at night due to bar across from hotel and student houses near by, I was surprised that there was so much broken glass on the ground on cobbled road in front of hotel, and unsure why the bar opposite do not serve drinks in plastic glasses beware if taking little children ideal location though with old of vic just up the road

Paid for an early check (from 11am) in to arrive just after 12pm to find our room was not ready. We were told to come back in a little while to see if the room was ready. We left it half an hour and I popped back down and the room still wasn't ready I was told 'I can see your a nice lady but I will tell you we cant always ensure you will get an early check in as it depends if there was a late check out in your room). So we left it another 15 minutes and my husband went down to be told 'there is no point coming every 15 minutes cause you will be just disappointed'!!!! Our room wasn't ready until after 1.30pm. We booked an early check in as we had a wedding to attend locally and booked the early check in so we could get ready at the hotel after a 2 hour drive. What was the point in paying for an early check in if its not going to be available!!!!

⭐️⭐️⭐️⭐️⭐️ A fantastic stay at Premier Inn King Street, Bristol I had a really enjoyable stay at the Premier Inn on King Street. The location is absolutely superb — right in the heart of Bristol, with everything I needed just a short walk away. Despite being in such a lively area, the hotel still felt calm and welcoming. What really stood out, though, was the excellent and attentive staff. Both the front desk team and the housekeeping staff were consistently friendly, helpful, and genuinely keen to make sure everything was right. Nothing was ever too much trouble for them, and every request was handled with a smile. They are a real credit to the hotel. My room (216) was clean, comfortable, and spacious, and overall a great place to relax. I did have a couple of small issues — the Premier Inn extras like bottled water and coffee pods were often missing, so I had to ask for them each day. However, every time I asked, the staff sorted it immediately and couldn’t have been more accommodating. The only real downside was that the shower in room 216 leaked, which meant the bathroom floor ended up flooded daily. Again, the team did everything they could to help, but it’s something that probably needs a maintenance check. Even with those minor issues, the combination of the brilliant staff, great room, and unbeatable location made this a really positive stay. I’d happily return — and the team deserve full praise for how well they look after guests.

Wow, the Reception team here are brilliant. For special mention, Bessie: she is welcoming and efficient, as you'd expect, but also very thoughtful and kind. (Well done to the management for appointing her: they should now bring her into the management team.) She gave good, clear advice about the local area and the hotel’s facilities, including its restaurant - which is oddly round the corner. (The staff there are pretty good too, including Pippa on breakfast duty and her dinner colleagues on 8th June.) On our first evening, one of our group became very unwell (nothing to do with the hotel) and Bessie sorted her out an extra night, shared the info about our chum with her team and put a note under her door with the direct number for Reception in case she needed it. Very reassuring. Bessie offered to send up more toast and even gave her a pack of Haribo Tangfastics (for energy!) Our friend says: "Overall she went above and beyond expectations with a level of care second to none.” Bessie also processed another complicated request for us, all the while dealing professionally with other customers. One of our group described Bessie's ‘people' skills as "excellent: in fact she’s such a good advert for Premier Inn, we would definitely return to this one". Another plus: the almost silent bedroom doors - not the usual kerplunk to wake the whole corridor…