Bristol (Alveston) hotel

It’s an older premier inn but it’s very clean and well looked after. The staff were amazing. I have to give a special mention to Cecelia, she was fantastic and so friendly and knowledgeable about the area. She recommended places to eat and get petrol. Nothing was too much trouble for her and she’s an absolute credit to the company! She wouldn’t have been out of place working in a top London hotel. We absolutely loved her. The other staff were also great but Cecelia was amazing! Would definitely stay here again if we came to the area.

On arriving at this hote we were pleasantly surprised by the way it looked, as it felt like we had stepped back in time and that it was not your usual generic looking Premier Inn hotel. When checking in we was greeted by a lovely friendly receptionist who was very professional and couldn't do enough to help us. The room we were in was more than adequate for our stay on the ground floor with a balcony over looking the cricket pitch with a match in progress which my girls enjoyed watching. They enjoyed it so much they decided to have a picnic on the balcony rather then going out for dinner. The club house itself was not noisy or loud after the match had finished. We all slept like a dream, even my 10yr old, who likes to awake before the birds, stayed asleep longer than usual. We had breakfast at the hotel which was cooked to perfection by Tracey the chef and the waiter Callum was extremely helpful and down to earth. He was great ,lots of laughs and banter and very energetic considering the it was early . When we checked out we also met the high praised manger who was lovely and chatted with us and gave our girls a colouring pack for our long journey home. We will be making this a regular stop when we are travelling up from Cornwall heading to Kent. Cannot rate this hotel enough, and would highly recommend it .

Ok, so I knew this wouldn’t look like a regular Premier Inn but it is still a shock as the outside really needs sone updating and looks like a 1970’s office building. However, the welcome was warm, the staff incredibly friendly and helpful and the room was great. The bathroom was smaller than some of the newer Premier Inns however. As it was quite hot when we visited, there was a fan running in the room and we also were offered a sheet instead of the duvet which was very welcome. It is worth noting that this Premier Inn does not have the usual attached restaurant such as a Beefeater or a Brewer’s Fayre. The was however a pub next door called the Ship Inn and we had a lovely meal there with fabulous service. Breakfast is in the Premier Inn, they have their own breakfast room and chef. That was absolutely fine, the breakfast was lovely and it was actually nice not to have to battle with other members of the public to go up and get our breakfast. So, would we stay again? Absolutely yes, you just need to be aware that this is not going to be your usual Premier Inn stay.

The staff make this premier inn. We stayed two nights and the staff we encountered were polite and helpful. For example, I phoned up to switch to a room at the back with a balcony overlooking the cricket ground (remember to bring your fold up furniture); we asked about parking on a Saturday night with the pub so close and how to get round the roadworks to the main car park; asked to borrow some cutlery for a picnic Saturday night on our balcony after a lunchtime event; went early for breakfast Sunday before 7am opening so we were on the road early. All these requests and questions answered positively. Breakfast in the hotel's breakfast room was nice. I would've given this 5 out of 5 had the interior been in a better state. it really is battered. Our room really needed some tlc. Curtain linings needed a damn good clean, all walls and woodwork decorating, bathrooms grouting deep cleaning. Sort the battered interior then you are looking at 5 stars.

Outside (To front) of the building; the general state of the building and parking area was in need of a little TLC however the Hotel entrance was near to the carpark we used at the front of the hotel. Inside the building; the room and general areas were in very good condition, the breakfast area looks very new. The room was comfortable and very clean; the bed was comfortable with soft pillows and additional pillow available. A Hair drier and portable radiator available in the room, Wi-Fi was available but a little slow. Unfortunately, there was no evening food however there is a pub adjoining the hotel property (less than 1 minute away) joined by a walkway (the food in the pub was very good and reasonably priced). Breakfast was available in the hotel which we found to be excellent and well worth the money. All staff encountered especially the breakfast staff were very pleasant, efficient, and attentive to our needs.