Wokingham Town Centre hotel

We arrived quite late, but the lovely lady at Reception greeted us with a smile and cheery demeanor. She was very helpful with the car park situation. That is the one thing that really needs sorting out, it felt like a convoluted way to pay, and I think overall, we paid too much because it wasn't easy to understand. That aside, everything else about our stay was great. The staff in the restaurant were also very cheerful, polite and helpful. I have stayed at this particular hotel quite a few times now, over the past 6 years and will likely stay here again.

I stayed here a few times now, and every time i do, the service is brilliant, George front of house is excellent, always friendly helpful and very professional, have to say he's a real asset to the premer inn team and runs a great hotel in Wokingham, will definitely stay again based on his skills and the hotel cleanliness.

Having stayed in this hotel many times, the experience this year was far below acceptable. Air conditioning was faulty in the top 2 floors and was told by staff a different story each day, power cut, this sometimes happens.... Each night the air conditioning turned itself off at 12.29 as an error and had to be re set but couldn't alter temperature on such a hot weekend was unbearable. Would have taken a fan if I had known. No manager on site whole weekend till 3pm the Sunday we left. Staff didn't really want to know. Customer service after was also soul destroying. Management at hotel lied about air con even though I had pictures to prove everything. Totally feel let down as through a large group we always like the premier inn brand. Time to stop and look elsewhere. To have a bad stay is one thing but the customer service and the lies is another

The hotel was lovely. The staff were really welcoming, happy to answer questions and engaged with our children. The hotel was clean, comfortable and the rooms were set up really well travelling with children. A nice activity pack was given to them on arrival and the staff member was really engaging and friendly. The food was good and the location meant we were close to shops if we needed to pop out for anything we’d forgotten. The town centre was quiet at night and we didn’t hear a lot of traffic or noise once in the room. There is a car park across the road which is less than a 2 minute walk which was great. The whole place was really clean and presentable, we would recommend staying here.

We made a booked for 1 night as we were attending a wedding reception during the day & evening. The check-in was very smooth, the receptionist was very polite and helpful, especially with the parking permit machine in the lobby, for the public carpark which is very near to the hotel. Check out was even smoother as there is a letter box to pop your Room cards in upon leaving. We struggled a little to get out of the bath as it was a little slippery (possibly due to our height & age) ... A minor suggestion/request would be for handles on the wall to support whilst exiting the bath tub after having a shower (which was over the bath tub).