Wokingham Town Centre hotel

So we’ve stayed in premier inns whenever we’re on visits around the UK. We’re down for Royal Ascot and I feel compelled to write about our experience here. From the outset our greeting from Kelly was excellent, friendly and informative and simply lovely. Then in the evening Luke looked after us at the bar. He was friendly, attentive and an all round top guy. Thanks to you both. Great customer experience. These guys are a credit to you.

We go to many premier inns and all the staff here are amazing. They go over and above to make your stay comfortable and they have been very accommodating for my 13 year old autistic son. A special thank you to Kelly, Sara, George for going that extra mile for us, especially adapting things to help our son.

The room was nice and very clean, and the staff throughout the hotel—at reception and in the restaurant—were friendly and pleasant. However, our dinner was disappointing. The portion sizes were very small, feeling more like a snack than a main meal, and the food wasn't particularly well-plated or flavourful. The "unlimited" breakfast was also a letdown. We came down around 9:45 AM, and the hot food section was completely empty, forcing us to wait for eggs, sausages, mushrooms, and bacon. The pastries and toast sections were also nearly empty. The layout was inconvenient as well; there was no milk near the hot drinks station, and a single milk jug was shared between the cereal and hot drinks counters, which were a fair distance apart. Staff seemed deliberately slow to refill items. The milk jug was kept only a quarter full, which is not ideal for a busy morning, and the juice dispensers were never refilled during the last hour despite several guests waiting around for them. While I understand the need to avoid food wastage, the overall experience felt a little skimpy. Frankly, Travelodge beats you on the breakfast experience. While the food tasted good once available, it would have been a pain to wait around like this if I had been on a tight schedule.

Very friendly service throughout. Large clean room and comfortable bed. Thoroughly recommend this hotel. Excellent value.

Had a great couple of nights here - the staff were really friendly and helpful (even though they were having to cope with the failure of their one and only coffee machine). The room was to the usual reliable Premier Inn standard, and the air-conditioning impressive (as it was very hot outside). The free chilled water in reception during the day was a bonus. Definitely will stay here again.