Winnersh hotel

Just like to say a big thank you to Pamela. Our engineer left some clothing behind after a visit to Winnersh. After problems with UPS collecting, we got Royal Mail on it and Pamela was a big help, really kind and friendly on the phone. Thank you from me and our engineer

So Pam was great during check in and overall service was friendly, however we hit major issues which I am still struggling to resolve. We were in 235 which is right above the restaurant, first night there was a few bangs, which I put down to other guests. The second night every 20 mins you could hear some slamming, tried to contact reception twice while half asleep with no luck either time. We had to leave early because of this, again tried to contact before leaving and no luck. Now the restaurant... we had booked to eat there the first night, Pam upsold the meal deal, which is great I used to work at PI I know why they do this and I honestly think the meal deal is a good offer. We bought them for all three nights and asked the PM receptionist (not Pam a young lad) to book tables for us for the next two nights. For whatever reason he didn't, thats ok it happens, but we were told that time wouldn't be available (it was bookable online) because the restaurant does not prioritise meal deals. While I fully appreciate this is not PI's fault and that of Whitbread's bar and block manager, I do think staff should not be having to upsell something that can't be used at all times. I don't appreciate that they were essentially trying to blackmail us into paying full price so we could get decent service. To have more flexibility I went to reception and spoke to who I believe was the same staff member who did not book our tables and asked to cancel the last two days of meal deals and the table revs because the restaurant was not allowing us to have the flexibility needed (aka being able to go when we wanted). He confirmed this was done yet I have received a refund for one day not two so now I am chasing up receiving a refund from head office. I don't know how this staff member usually works however this itself has changed the review from 4 stars to 3 because his error is now causing me to do more work when I made it clear I needed both days refunding. I hate leaving such a negative review because I did used to work for PI and overall the staff were fine and friendly but this staff member does need some sort of training over actually listening to what customers are saying. I can't believe I am the only one here who has had these issues. Also please stop upselling meal deals when the restaurant won't properly honour them.

accessable room requested a non accesable but they decided to put us in an accessable room. the error was that they pushed two singles together and the sheets and quilt was for kingsize bed which is 5 foot wide rather than 6 foot wide two singles together so sheets and quilt were short. staff said thats all they have. rubbish nights sleep. told they dont normally put beds together in accessable rooms. but they never told use we wanted king size double. premier has offered full refund.

Great stay for 3 nights. Restaurant brilliant. Parking great. Just very hot room without heating even on. No opening windows

Got to say this is the best Premier In I've stayed at so far and I've stayed in quite a few. I don't normally leave reviews but couldn't fault the place so thought I'd leave one this time. We went to Legoland Windsor and stayed here after as it's only about 20mi mins away and near the M4 for the return journey home. The room was very clean and tidy with nothing to fault and the staff were very friendly and helpful and kindly left a hand written note to us wishing us all a good stay with a pack of custard creams, chocolate bars and colouring books with crayons, the boys were thrilled 😄 The restaurant was a a Bar and Block steak house, we had the meal deal and with the upgrades the meal was fantastic and the boys really enjoyed steak from the kids meal which is unusual for kids meals, they loved it. The food was very prompt and the staff were really friendly. The drinks selection was good with some nice IPA's and the 2 for 1 cocktails were cocktail bar worthy, we were very impressed. The morning breakfast was usual cooked to order but way better than usual as was cooked on the steak griddle so very tasty. Had a walk around Dinton County Park which was close by before starting the journey home, was a fantastic stay so thank you