Slough hotel

We stayed 3 nights at this Premier Inn and could not fault it. We had breakfast and evening meal every day. The food was good, reasonably priced and the service excellent. Our room was clean and the sound proofing good. Most importantly of all the staff were great, especially Francisco who was always available and willing to help if needed. Would definitely stay at this Premier Inn again.

We recently stayed at Premier Inn Slough and the experience was completely unacceptable. We were first given Room 2, which was a long walk from reception through corridors and up and down stairs. When we entered the room, there was water all over the bathroom floor coming from the rear of the toilet basin. Because of where the water was coming from, we had no way of knowing whether it was contaminated. Both I and my 10-year-old daughter accidentally stepped in it before realising how bad the leak was. I went back to reception and was told the hotel was fully booked. The duty manager came back to the room with me, wiped the water up with a towel and told us to contact reception again if it happened again. Within around five minutes, the water was spreading back across the bathroom floor. We returned to reception and were then asked to wait while another room was prepared. We were left in the reception area for around an hour before eventually being moved to Room 229, having to carry all of our belongings from the first room. Unfortunately, the replacement room was also not up to an acceptable standard. There was no shower curtain, meaning the bathroom floor became covered in water whenever the shower was used. To top it off, we then found a toenail clipping on the floor, which raised even more concerns about whether the room had actually been cleaned and checked properly before being given to us. After complaining to Premier Inn, they initially offered us a partial refund of £45. After I challenged this, they increased the offer to £68. I explained that I did not feel this was adequate given the hygiene concerns, the disruption, the room move and the condition of both rooms. Premier Inn then told me that the complaint had been reviewed by a senior manager, that £68 was the maximum refund they would offer, that there was no further internal escalation available, and that this represented their final response and resolution to the complaint. What I find most disappointing is that this was not one isolated issue. We had serious hygiene and maintenance problems in two separate rooms, including my child stepping in water leaking from the toilet area, and yet Premier Inn still refused to provide a full refund. I expected a clean, safe and properly checked room. Instead, we had a leaking toilet area, a long wait for a replacement room, a bathroom with no shower curtain, and a toenail clipping left on the floor. For me, the way the complaint was handled afterwards has only added to the disappointment. I would not consider £68 an adequate response to what happened, and based on this experience I would be very reluctant to stay at Premier Inn Slough again.

I would avoid this hotel. It doesn’t live up to the usual Premier Inn standards and, after this experience, it has genuinely put me off using Premier Inn again. From the moment we arrived, the experience was disappointing. We were the only people waiting to check in, yet we were basically ignored for so long that we eventually gave up standing and sat down. When someone finally dealt with us, we were simply handed a key with no explanation or directions. The room itself was poor. The walls were paper-thin and we were woken during the night by the smell of cigarette and cannabis smoke. The hairdryer was literally taped together, which I found extremely concerning from a safety point of view. The air conditioning was very loud, there were marks all over the walls and rusty bathroom fittings, and to top it off, the TV randomly switched itself on during the night. Trying to contact reception was another nightmare — they simply didn’t answer. Customer Services weren’t much better, with calls being disconnected while I was trying to get help. I also left a bag in the room and spent three days trying to get hold of someone at the hotel. Customer Services eventually told me they couldn’t even get through to the hotel themselves, so I still have no idea where my bag is. Parking was another frustrating experience. I specifically asked at reception if I could pay for parking upfront because I’m forgetful and wanted to make sure it was dealt with. I was told no. After leaving, I realised I had forgotten to pay and, despite repeatedly trying to call the hotel, nobody answered. After a lot of panic and online searching, I eventually discovered that parking can actually be paid for online — something that could easily have been explained when I asked. For the amount we paid, this is honestly one of the worst hotel experiences I’ve ever had. I’ve stayed in plenty of Premier Inns over the years, but this hotel was nowhere near the standard I’ve come to expect from the brand. Sadly, I would not recommend it and I certainly won’t be rushing to stay at Premier Inn again.

It does what it says, comfortable rooms with air con, nice breakfast, great base close to Windsor, nothing to really fault, standard what you would expect from a premier inn x

Took around 30 mins to check in. Rooms very over priced. Doors in corridiors slammed all night not worth 90 odd quid for 1 night