Reading South (Reading Gateway, M4/J11) Hotel

ta-ratings-img(377 reviews)

    In a handy location for the M4, and close to the Madejski Stadium

    Hotel FacilitiesSee all

    Free parking

    Air conditioning

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    In a handy location for the M4, and close to the Madejski Stadium

      Restaurant area at Premier Inn Derby West

      Parking at Premier Inn Reading South (Reading Gateway, M4/J11) Hotel

      Our rooms

      Standard double

      A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

      Tea & coffee facilities

      Double or kingsize bed

      Free Wi-Fi

      Powerful shower

      Desk

      See all facilities

      Restaurant

      Premier Inn restaurant
      Breakfast

      Reviews for Premier Inn Reading South (Reading Gateway, M4/J11) Hotel

      1-2 of 377 reviews

      "Overpriced"
      Room Overpriced, No Window opening on a hot evening uncomfortable no fans available. Hallway looks tatty wallpaper pealing
      "Disappointing"
      Beds are good as usual. Nice to have free parking. Forget about having breakfast. We were among a small number of guests for breakfast, but the hot food was sadly lacking. The "chef" kept replenishing things but not quickly enough and when he did, there were such a small amount of choices. I had to ask for the juices to be topped up and ask for yogurts as they were all missing. Heaven knows what happens when it is busy. This is a big hotel and should get its act together sooner rather than later.
      "Great Stay, but Staff Stretched Too Thin"
      Room was very clean and quiet — ideal for a decent night’s sleep. Air con was fine, not brilliant, but did the job. The bar was clearly short-staffed. Sarah and Mia were literally running to keep up, but they were so nice and polite, even while flat out. We were lucky to order before more guests arrived, as it got busy quickly. They definitely need more support in the evenings — either more staff or a manager on hand to help out. Overall, a good stay, but the team on the ground deserve better backup.
      "Stay clear poor hotel, premium prices, way below standard experience"
      Awful hotel, under staffed, no service at the restaurant no service at the bar. Reception unmanned. Waiting time for food is shocking. No tables available have to wait a hour to get a table even though multiple tables are free. Completely lacking staff. The receptionist checking people in is also serving the bar when they are free. Got sat at my table(eventually) and after 20 minutes I still hadn’t had my order taken another guy got sat behind me and the manager told the waitress to serve him first. He was served after been sat for 5 minutes took 30 minutes to take my order, absolute joke. Guy even said to me after I complained he didn’t know why they served him first. Food was poor after all that waiting. Next day I was over the road in Nando’s. Hotel ran out of draught beers. Only had bottles left which I was told also ran out eventually. Stayed here for 4 days room was never cleaned for my full stay. No towels were changed. Bed was made by me, bin was emptied by me. Asked for toilet roll and a fresh towel at reception. Someone on my floor took food to there room (Nando’s) and rubbish was left outside there door for two days. Can only assume the guest binned it themselves eventually. Hotel was dressed up with gay flags on reception and bar. Is this a gay hotel? Why is there a need to have gay flags at a hotel? Will never return. Also my 200 staff which I was going to put up in this hotel over the next couple of years will not be staying here. This cannot be a premier inn. I refuse to believe it.
      "Really quick to solve it all!"
      Thank you to Dagma (I hope that’s right!), you were so quick to sort out our room when there was a problem. It meant that our two small ones were as quick to sleep as possible after a longer than expected journey. You were so fast making up beds, getting all the bedding and towels! Thank you!

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      Hotel contact information

      Phone: 0330 135 9038