Reading South (Reading Gateway, M4/J11) Hotel

I purchased the Premier Inn meal deal and booked dinner so that I could spend the evening with my two sons, who had travelled to meet me after I had driven down from Lincolnshire. We sat down at 7.55pm and our order was taken promptly. However, by 9.15pm—one hour and twenty minutes later—our meals had still not arrived. Despite asking several times, we were given no reliable indication of when our food would be served. Eventually, we had no choice but to cancel the order, leave the restaurant and go across the road to Burger King. What should have been an enjoyable evening with my sons was completely spoiled. The standard of service was appalling and wholly unacceptable. I paid for a meal deal that Premier Inn failed to provide, and I am now trying to obtain a refund. As a regular Premier Inn customer, this was by far the worst service I have experienced and has seriously undermined my confidence in the brand.

I would like to say a massive thank you to Sarah and Sasha. The resteraunt was particularly busy but they both did it with a smile on their faces! Room was excellent, good for the price and a comfy bed! 5⭐️

Well having been to many Premier Inn locations across the country which all delivered to a very decent standard, I was shocked at how poor this location was. There was nobody on reception when we arrived mid Sunday afternoon, if fact we had to hunt out the staff which we found hiding in the kitchen watching tv in their phones. They were surprised that the reception was not manned and called the guy who should have been there back to his place. He was in a little room behind the desk, but would not answer when the bell was rung, and rung and rung repeatedly. What he was doing back there is unknown but on the three occasions I needed assistance by staff, he was hiding back in the broom cupboard again. The attitude of staff was very poor, most of them could not even dress themselves - shirt half in half out of their trousers. Not a single grown up was available to add some order. We booked dinner for 6 for 17:30hrs - but the reception guy forgot to actually book it somehow - when we arrived for dinner we were told to come back in a couple of hours! There was only 1 family in the room!!! We were asked who we booked it with, and when we told them they had to search for him again - I suggested the little cupboard behind the reception desk - wow what luck he was there again . Anyway, he had forgot to book - a frantic conversation started asking the chef if they could fit us in this empty massive room. They were not happy and after a few minutes of this we choose to eat out (there are plenty of other restaurants just outside). Any we ate at Nando’s and returned to the hotel - amazingly the only family that was dinning we’re still finishing up their meal! No other person in the room - so the food staff services just 1 family and that was clearly an effort for them. I thought/think Premier Inn needs to look into the staff here - it has a massive impact upon any revisit, the lost revenue must been showing up as a red flag for this site. I will not be back for sure.

Location good, car parking good, rooms clean with good air con. Bathrooms are well kept and clean, comfy beds. Breakfast was not the normal premier inn standard, cooks didn’t seem to be able to cook to meet demand and were only prepared to cook a small number of items only when everything was gone. Impossible to have a “full” English maybe an egg and sausage, then wait 10 mins for other items.

Location is great for the motorway. However compare to other Premier Inns this is one of the more run down ones. I've stayed in worse places, but it didn't feel like it was worth what was paid, particularly the extra paid for breakfast. Car park is part of a wider retail park, so was a bit concerned about parking a hire car in it, as spaces were quite small! Air con is there, but not the best. Room was actually very quiet despite being on a main road. The room itself was clean, but everything else was pretty sticky and covered in fingerprints. Bedding was ill fitting and uncomfortable. Staff were mostly helpful friendly and responsive apart from a couple of people who seemed really hassled. I felt bad as they seemed quite understaffed for the size of the hotel.