Reading South (Reading Gateway, M4/J11) Hotel

The breakfast was very poor. We had to wait for breakfast items and most of the time they werent replenished as quick as they should be. See it almost empty then put some on. Same with the continental breakfast. Disappointed that we paid for breakfast prior to arrival as I wouldnt have probably eaten there after that 1st morning but as we had paid we did eat the 2nd morning but the 3rd we went to mcdonalds which was a much better service. The food was only luke warm so feel the breakfast was a waste of money.

Great location and had no issues. Good Premier room as usual. Clean and good beds.

After having stayed at a few premier inns this has been our worst experience. To start, whilst checking in (after a day of travelling with young children) we went to check in and we're struggling with the self check in as wasn't able to find our booking. After many attempts it finally worked but no member of staff in sight to help. We then headed to our room which looked like someone had already been in and used it. I went to put the children to bed. I pulled back their duvets to find the undersheets not actually fitted and just laid across bed. I went to make them only to find lipstick stains, bed crumbs and a set of false eyelashes under the sheets. I called reception and explained. They brought up 2 sheets. I explained that we needed 2 new duvet covers and new matress protectors as we're all filthy. They came up with only 1 new protector as they said thats all they had. I explained again that we needed duvet covers. So on the third time we got new duvet covers which were doubles for single beds. There was no offer for them to change the beds so I did this whilst juggling little children and a warm clammy room as the air con wasn't working. Ill add the duvets when I changed them were so stained and dirty with what looked like urine patches all over. Then going into the bathroom we found the floor hadnt neen cleaned. There were crumbs, shopping tags and toe nails on the floor. By this point i was too tired to call down again and the children just needed to sleep. It was fully booked that evening so knew there was no chance of changing rooms. It was a hot and clammy nights sleep. We had 2 nights booked so I did speak to a gentleman on reception the next day as really not happy and he was appologetic and gave me an email to contact but still haven't heard back. However I cant fault the location, parking and breakfast. They were brilliant

Lovely stay. The restaurant was lovely. Food great. Service by Mia and Aditi was brilliant. Very helpful young ladies. Thanks guys

Staff aren’t happy, everyone we encountered was just miserable to be honest, not quite sure why, the rooms are also in need of a lot of TLC, so much cosmetic damage to them, bed was also stained so wasn’t pleasant to be there, we arrived at 10pm at night as we was just staying over from the shuttle before heading back to Pembrokeshire - Personally I would not return to this one again