Reading South (Reading Gateway, M4/J11) Hotel

I had an accessible room due to degenerative disc disease and arthritis. So standing to shower is extremely difficult. Although the low level bath was easier to navigate than a normal bath, no seat was provided. If you are being to provide a bath, then surely you must consider a seat and a way of getting a people in and out of the bath?? Also, in the bathroom both emergency pull cords were wrapped around rails and inaccesible. These should be accessible from floor level, in case of a fall! In the bedroom, the emergency pull cord was once again, not accessible from the floor and was only reachable from one side of the bed, with absolutely no emergency call option on the other side of the room. At breakfast, the eggs were over done due to sitting under the heat lamp for too long. Otherwise my stay was good. Staff were polite and helpful. All areas of the hotel were clean and tidy. The room was extremely confortable. Would definitely stay again if the bath situation was different.

Easy access near the M4 and not far from Reading town centre by bus. Very friendly staff both at reception and at breakfast. The room was spacious clean and comfortable.

Admittedly a late check in due to travelling from London post concert but few words from staff, no check if we’d stayed before to give direction to rooms/lifts. Lovely welcome in room with written note and maltesers. Newly refurnished which was lovely, pleasant and clean. Great nights sleep. Breakfast was one of the more disappointing experiences at premier inn. Lack of continental choice, choice that was there all needed replenishing, hot food appeared to have been there for some time.

I purchased the Premier Inn meal deal and booked dinner so that I could spend the evening with my two sons, who had travelled to meet me after I had driven down from Lincolnshire. We sat down at 7.55pm and our order was taken promptly. However, by 9.15pm—one hour and twenty minutes later—our meals had still not arrived. Despite asking several times, we were given no reliable indication of when our food would be served. Eventually, we had no choice but to cancel the order, leave the restaurant and go across the road to Burger King. What should have been an enjoyable evening with my sons was completely spoiled. The standard of service was appalling and wholly unacceptable. I paid for a meal deal that Premier Inn failed to provide, and I am now trying to obtain a refund. As a regular Premier Inn customer, this was by far the worst service I have experienced and has seriously undermined my confidence in the brand.

I would like to say a massive thank you to Sarah and Sasha. The resteraunt was particularly busy but they both did it with a smile on their faces! Room was excellent, good for the price and a comfy bed! 5⭐️