Reading South (Reading Gateway, M4/J11) Hotel

Adeline was as lovely as ever each time we visit . Always polite and helpful each visit . We love to visit and do a catch up and thoughtful for hubby birthday. We missed Maya hopefully see her another visit.

Checked in and was met with 'this is your room card, this is the parking code'. Nothing more. No welcome, no 'enjoy your stay', no 'the lift is just there'. Came down from room at 7.15 or so ordered a drink and asked for a table to eat. Was told that there was no availability even though the restaurant was clearly no more than a third full. Having eaten at a purveyor of Portuguese poultry, I returned just over an hour later. The restaurant was still no more than a third full. Why operate a restaurant if you cannot be bothered to serve customers?? Also, the noise of the shower from the next door room is hugely intrusive. Room clean enough as ever but the overall experience is poor.

Stayed in this Premier Inn many times before, the cleaning has gone downhill, the lifts need a good clean walls and mirror all smudge and dusty. Corridors skirting very dusty, in the bedroom the bathroom grout was mouldy and the bathroom door frame had coffee splatter. The walls could do with repainting especially in the bathroom as it is peeling away. Bed was comfortable this time. Normally have a warm welcome and some of the staff already recognises us from previous stays but this time was a different staff member no problem there but not very friendly, didn't feel welcome like previous occasions. For £80 a night I expected better cleaning standards.

On our way to Devon from Suffolk/Norfolk border we stopped the night at Reading Gateway. Our room was a Premier plus and we were very comfortable not least with fast broadband, comfortable chairs and new bathroom. we took Premier Inn’s special ‘meal deal’ and wish to thank Adeline for making us welcome and Daniel for cooking our evening meal. ( My wife and I agreed that the Spring rolls were the best we had ever eaten! ) We look forward to stopping over at the end of our holiday.

Aditi at front desk was very helpful. Only issue was that room wasn't cleaned although we did ask for it to be cleaned.