Reading Central hotel

We stayed for just one night along with friends. Liam greeted us at the front desk . He was very friendly and made us feel welcome. He even realised one of the rooms want ready do quickly reallocated another room . We decided to have our evening meal there as we were in a tight schedule to get to a concert. Liam suggested we did the meal package and even arranged for our desserts to be served later that evening when we returned back. First class service from start to finish from Liam

Lovely clean room and bathroom, quiet, very comfy bed, good range of teas and coffees available downstairs to take up to room, good choice at breakfast, reception and bar staff very helpful. The area behind the hotel looks a little bit run-down and the big junction we had to cross to get there from the town centre/the Oracle isn't the most picturesque, but it was easy and quick to reach from those places (approx. 10 min walk from the train station).

This premier inn is in a good location and only minutes from the oracle. I received Excellent service from receptionist Aneta, staff member Rasa they were lovely , I was greeted with a warm smile & they happily chatted with me. My room was lovely & clean The food that Iman had cooked was fresh and tasty.

First visit here, booked a Premier Plus room. We had a great stay primarily with Sarka who was in charge of a great team at reception and the lovely girl looking after us all at breakfast on her own. Very impressed with the customer service throughout our stay. The only downside was our A/C was not perfect and the room was too hot. Otherwise well done to all.

I was extremely disappointed with my stay at Premier Inn. When I first arrived in my room, there was a very strong sewage-like smell, which made the room unpleasant from the outset. When I pulled back the bedsheets, I discovered stains and hairs that clearly did not belong to me, raising serious concerns about the cleanliness and hygiene of the room. I reported this to reception, and to be fair, the staff did arrange for me to move to another room. However, upon entering the replacement room, I was met with another very unpleasant and strong smell. When I went to use the shower, I also found hair and other debris, which made me feel that the bathroom had not been cleaned properly either. The overall experience was unacceptable and fell far below the standards I would expect from Premier Inn. I have stayed at many Premier Inn hotels over the years and have never experienced anything like this before. It was extremely disappointing to have to deal with these issues, particularly when basic cleanliness and hygiene should be a given. Although I appreciate the reception staff’s effort to resolve the initial issue, moving me to another room did not resolve the problem, as the replacement room was also unpleasant. This experience has left me questioning the housekeeping standards at this particular hotel, and I would appreciate a response explaining how this happened and what will be done to address it.