Reading Central hotel

What an awful experience! Liam was rude and racist! We have stayed at Premier Inn in Reading before and did not have this experience. The toilet was broken in the room and this was acknowledged by maintenance who came up to the room 3 times before we went out to dinner and again the next day! We asked to change rooms but were told we could not be moved. When asking to speak to the manager Liam came out and my brother asked if he had been filled in on the situation. Liam responded something with room or whatever. We were shocked by this unprofessionalism! After more debate (despite knowing the situation from maintenance), he eventually said we could have free breakfast for the room, which really didn’t compensate for the facilities not working or the attitude of Liam. When going down to breakfast the next day; no note was put our room which we feel was left off deliberately and the manager the next day said he could not honour it. The whole experience was shocking and unbelievable! We have never felt so discriminated against as this is 2025 and can’t believe people like this still exist!!!!

I recently stayed at the premier inn at Reading city centre, due to work i had two 1 week stays. This is the best team I’ve ever come across in all my years travelling the country and staying in Premier Inns. Over the two weeks I stayed, they built real rapport with guests and myself they created a welcoming, positive atmosphere every single day. Huge thanks again to the fantastic team. You made my stay memorable in the very best way.

Cheap carpark, good location, all clean and comfy. Breakfast good, bar good, staff good. Very happy there. Would definitely use again.

Arrived in Reading to our Airbnb to find it was a scam (Buyer beware!). It was Ascot weekend so wasn't hopeful of getting g accommodation but Insha the Manager was brilliant and sorted us three rooms. The staff were lovely (Oksana and Sarka) and made us feel welcome after a stressful start. Thank you

The good thing is that is close to city centre. The bad thing is it needs a good/ deep cleaning. In my room the carpet was very dirty, in the bathroom was mold smell, too much dust around. I couldn't sleep all night because I couldn't breathe properly from the dust. I stayed with the window open all night so too much noise from the traffic outside. Too rubbish for the price that I paid.