
28 Sep 2026
"Brilliant stay, Aneta at the front desk was amazing!"
I stayed here twice in September (on the 15th and 24th). All the front desk staff were really polite and helpful, but I’ve got to give a huge shoutout to Aneta for being so sharp and having such a great memory.
When I checked out from my first stay, I left my luggage at the hotel. To my absolute surprise, the moment I walked back in for my second check-in, Aneta recognized me straight away and remembered my bags. She sorted it out with her colleague to get them for me right then and there. By the time the quick check-in was done, my bags were already right next to me.
The whole team did a great job, and I was made to feel incredibly welcome throughout. Cheers for the great hospitality!

28 Sep 2026
493juditht
Funchal, Portugal
"Great stay"
Excellent stay. This is probably the best Premier inn we have ever stayed in. The staff were all excellent. Breakfast was very good and this is the only Premier that gives you a teapot!. The room was clean, comfortable and very quiet considering it is in the centre of Reading and on a main road. Can highly recommend.

22 Sep 2026
paulcS7117TW
Rhodes, Greece
"Stank of smoke"
First room was really dirty hadn’t been cleaned or very poorly. Also stank of smoke. Moved to second room also stank of smoke. Like sleeping in an Ashtray. Premier Inn seems to be going from bad to worse.

22 Sep 2026
"Didn't feel welcome or comfortable"
Premier Inn Reading Central
One member of staff ignored me at reception while waiting to ask questions. She spoke to someone else even though i was first in line.
Accessible Room basic no drawers or iron. Difficult ordering food to take to room, told by reception too busy

17 Sep 2026
"Worst Front of House experience I’ve ever experienced"
Booked previously and have never been asked for ID before now. I carry photos of my ID but this dreadful South African woman manning the reception demanded I produce physical ID and then said loudly for the benefit of everyone including guests in the vicinity ‘I can’t understand people who don’t carry ID’
She refused point blank to help me out even though I have stayed here several times already. I walked out and have booked another Hotel around the corner who were happy to take my money. Holiday Inn senior management needs to step in and retrain this charmless, self opinionated harpy before unleashing her back on the people who pay to keep her in a job.
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