Reading (Caversham Bridge) hotel

We stayed at this premier inn for 2 nights. We were made welcome on arrival and at breakfast. At breakfast the staff put tables together so we could sit with our friends. The room and the breakfast were both good.

Quiet and convenient location. Friendly receptionist on arrival. Good, cooked to order, breakfast. Extra tea, coffee sugar available at reception

Premier Inns are our hotel brand of choice in the uk and this is undoubtedly one of the best ones. Book in advance to get the best rate and months before we arrived the hotel was sold out. About a 15 minute walk to the train station then a high speed link to London Paddington. Reception staff very welcoming and helpful on our arrival. We hadn’t booked a premier plus room but their computer said we had so we were naturally impressed with our ground floor room. The cooked to order breakfast is outstanding and makes this hotel stand out over other Premier Inns mainly who do buffet breakfasts. Special thanks to the midweek breakfast server. She was friendly efficient and nothing was too much for her to do

This is the first time in ten years of staying in Premier Inns for both business and leisure that I’ve had to leave a bad review. Upon arriving, there was nobody in reception whatsoever. Interestingly, the review below mine says the same! It felt like an abandoned hotel. We waited for about 20 minutes - we pressed the buzzer numerous times, we knocked on the office door and even telephoned the hotel, but nothing. If I had already checked in and needed help or had a query I would’ve been fuming at the total lack of any staff presence. Eventually we gave up and after a two hour drive we were fed up of waiting so walked into town to kill some time. Upon returning we were pleased to finally see that someone had materialised on reception. Jorge checked us in, and although he was polite and helpful, he offered no explanation for what happened earlier and simply apologised. We got into our room to find that it was disgusting. It clearly had not been hoovered, the furniture was stained and the bathroom was dirty and covered in hairs. Returning to reception Jorge told me that they were fully booked but that he would try to move us into a room that someone hadn’t checked into yet. We wouldn’t have stayed otherwise, but he did find us another room across from the corridor. Although slightly better, this still left a lot to be desired. It overlooked a bizarre, old terrace that was in such a state of disrepair and covered in rubbish. The toilet was also covered in limescale so looked filthy, and the bathroom floor had to be wiped to clear the hairs and cobwebs. Despite being advertised as a ‘new generation’ hotel, we were incredibly let down. We have stayed in much older, but cleaner, Premier Inns and I would much prefer this. We had grown tired of trying to fix the situation and just settled in for the night. The corridor stunk of cannabis and also had not been cleaned. Given the state of the hotel you really doubt how well it’s been looked after, so when I woke in the night feeling itchy my first and terrifying thought was could it be bedbugs. Obviously we didn’t feel like we could have breakfast here, and instead checked out asap. There was again nobody on reception to discuss this with. Upon returning home I contacted customer services through their contact form, and completed the feedback form. A few days later I received a strange email that addressed none of my points at all, so I contacted them again. I have heard absolutely nothing, hence this review. I would have given 2 stars for the ample parking and the proximity to the centre of Reading, but given the total lack of customer service it can only be 1 star, if not less. It is worth noting that this wasn’t even a cheap stay and cost just shy of £150 for one night! Find another hotel and stay elsewhere! I will not be returning, and I will have to consider other hotel chains in future now unfortunately.

Arrived at the hotel and had to go and find someone to check as they didn’t answer the bell When they finally got there was told the bar had no beer some excuse about supplier issues no where does this mention on on the website When we tried to book another premier we where told we would have to pay for both this is absolute disgrace the management didn’t care After travelling and staying in lots of other places this is the worst I’ve ever stayed the restaurant was likely was open but had to pay for a bottle of wine as they hadn’t much else to offer How ever the food was good and waitress very nice this is the only saving grace