Bracknell Central hotel

We arrived as a party of six to visit Legoland over the weekend The reception was staffed by a really friendly guy, who was quick and efficient, taking the tim to make sure we had everything we needed and booked our meal plan We settled into the room which was plenty big enough and if the same standard you expect at Premier Inn, it had all that we needed and was spotless and in good order We didn’t fancy heading out as we had had a long journey and although not always brilliant for dinner, the restaurants are very convenient This premier inn restaurant definitely bucks the trend. We were greeted by Caroline, who from the start made a great impression, she attentive but not overbearing. Our order was taken quickly and efficiently. The menu was quite good We didn’t have to wait long and the food arrived and much to my surprise and delight, the food was really very good, all well cooked but what stood out was the attention to detail, the extra touches that showed someone with talent had prepared the meal, not just thrown it together like at many pub type venues Caroline was exceptional, probably the best and most attentive table service we have had in a very long time. I said to Caroline that what she had provided for us, was table service should be like

Location wise it was perfect for our legoland trip. And 5 min walk to the lexicon. Staff were very polite. The hotel was very clean. The rooms were spacious and comfy. At the restaurant the evening meal was much better than I expected, Caroline was a star. And the breakfast was better than expected too. Everything cooked fresh, all the juices and water ice cold, the pastries were fresh and not the usual stale cold ones. Highly impressed

Stayed 3 nights. Room lovely. Bed great as always. They are renovating the restaurant, so no breakfast, but they offered complimentary croissants and a piece of fruit. A big problem for me as a disabled traveller, is there are only 3 disabled spaces that seem to be used by everyone! The staff were informed that I couldn't park because of vehicles without a blue badge being displayed. And it seems that nothing can be done! Wendy S West Yorkshire

All the staff in Bracknell Central are so brilliant. My car broke down and they were really good and understanding and accommodating. They are friendly and efficient. Shout out to Jess, Caroline, Jamie and Shova thank you for your help x

Booked a room with breakfast on the website without any issues. After travelling for six hours, I arrived to check in only to be told that the restaurant was closed – meaning no dinner and no breakfast, despite having already paid for it. I was then advised that if I wanted a cooked breakfast, I would need to walk to Morrisons in the retail park, around 15 minutes away from the hotel. This is extremely disappointing, considering I booked through the website, was not informed of the closure, and payment was taken for a service I couldn’t receive. Although the breakfast was refunded, the whole reason I booked was for the convenience of everything being available on-site. There was no compensation or reduction in the room rate as a goodwill gesture, which feels like poor customer service, especially given that the works at the site appear to have been ongoing for some time. The room and the bathroom where fine, no complaints there.