Bracknell Central hotel

All of the staff here were fantastic, they are so friendly. We stayed here for 4 nights. 3 in a Premier Plus room and 1 in a standard room. Both rooms were clean, air conditioned and exactly as advertised. The only thing we think would be nice in the rooms is a set of drawers, there is certainly enough space. The aircon in the restaurant was too cold. The outside areas need some tlc, they could be improved, lots of weeds. Hotel is an Ideal location

Absolute disgrace I have never had a worse experience at a premier inn and I stay at them every night for work throughout the year, reception staff rude, I booked a double room (premier plus) and was given two single beds , constant dripping all night on the ceiling, I complained , said they would come back but did not , I left for work 7am came back at 4pm and the electricity in my room was off , sat in the dark, again reception staff unhelpful, eventually I was offered a nights refund which would have been £152 I said it’s ok just give me a few bar drinks , they agreed , I had say 4-5 drinks totalling about £30-£40 then they said your not allowed any more 😂😂😂😂

Fantastic new plus room, I like Premier Inn because they're broadly all the same but the plus room was a step up in quality especially being so recently done, very comfy bed, more quiet than a lot of these hotels and I didn't even bother with my earplugs which is unusual for me. Nightlight in the bathroom was a great touch. Breakfast was the expected spread, very nice. Plus room also included a code for the good WiFi and it actually was good!

Shocking. Waited 25 minutes for my order to be taken in the restaurant for dinner, in the end had to go to the bar to place my order. Waited a further 20 minutes for the wrong starter. Starving by this time. Gave up after another 1/2 hour and went elsewhere to get something to eat.

I have stayed in this hotel before and will probably do so again as it well located for what I need. The "Premier Plus" rooms are comfortable and ideal for a short stay of one or two nights. This time when I arrived, at around 13.45hrs my journey being a little quicker than anticipated, I was asked if I wanted "Early check in". I was surprised and said that I just wanted to check in. The man on reception said that check in was from 15.00hrs and if I wanted access to my room any earlier I would have to pay £15. Having confirmed that the room was vacant, cleaned and ready, I asked if I was really going to have to pay a supplement just to open the door. The answer was "Yes. It is company policy". My choice was to sit in reception and wait until 15.00hrs, or pay the £15 charge. I paid. Check out time is 11.00hrs. When I checked out at 08.30hrs I smiled and asked the same man if I would receive a credit for vacating the room early, I was told "No". Inflexible company policies such as this, which leave the staff, who were very polite, with no discretion, do not enhance the customer experience.