Luton South (M1, J9) hotel

The hotel is very dated but the team was amazing. The breakfast in the morning was the best I had in premier inn. Well done for having such an amazing team

Another visit to this branch and did not disappoint. From check in to check out everything is perfect. The rooms are little dated and in need of refurbishment but the delicious breakfast made up for this. Thank you

We were attending a family funeral, the service from the manager was a total disgrace, unprofessional and she didn't care. Do not pay for an early check in at this hotel. We traveled from Leeds setting off at 7am to get to this hotel for an early check in for 2 rooms at £15.00 each = £30.00 After a discussion at the reception we were told they didn't have any rooms available. for us. I advised them we had paid for an early check in for 2 rooms, as we were on a time limit. We eventually got ONE room at 12.40, for 5 people to get completely changed, this included a 91 & 89 year old, the hotel offer this early check in service, take your money, but do not stick to what they have agreed, basically theft. As we were just leaving the hotel to go the funeral we were given 2 room keys 107 & 112, we didn't get a chance to use these rooms or move our clothes etc from room 12o as we were due at the funeral, walking out of the hotel. I did advise i would want the £15 refund for the room I paid for that I was unable to use as an early check in. The following day I spoke again with the receptionist, to ask for the refund she said she'd get the manager to deal with the refund when she got in. Today 27/04/26 I phoned as the refund hasn't appeared on my card, I spoke again with the receptionist, who said to me to phone the Manager tomorrow with regard to the refund, she stated, I wasn't getting the refund as I was given the key before 3pm, what a joke!. The fact I couldn't use the room as I was going to the funeral at the time the keys were given to us is a disgrace. According to their system I have checked in and used both rooms, how can I use room 2 when the room was occupied and wasn't ready for me until 1.15pm. I would avoid early check in payment as they cannot guarantee giving you a room when you have had a 4.5 hr journey and your faced with a company that take your money but don't provide you with a service and really don't show any care or take any responsibility, it's theft. Thank you for making our trip to a funeral as stressful and unplesant as possible and one we won't forget due to you not providing the service I had paid for. Well done Premier Inn Luton south, brilliant managing by Kleine!

Excellent location for us to visit relatives nearby. Room was clean and well presented; bed very comfy. Noise levels were disappointingly high with some loud guests in nearby rooms until 3 am. Service was very good throughout. We ate in the Harvester next door and that was good. Very good value for money.

Receptionist was extremely helpful thank you so much