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Bedford Town Centre (Riverside) hotel

A tranquil riverside location in the heart of Bedford, handy for historic Bedford Castle, Priory Country Park and Bedford train station

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TripAdvisor Traveller rating:

288 reviews

Certificate of Excellence

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Riverside Square, Bedford, Bedfordshire MK40 1AS

Sat Nav Directions: MK40 1AS

Directions: Leave the A6 onto St Paul's Square and folllow the road into Horne Lane. The entrance to the hotel will be on your left.

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Transport and local information: Bedford Castle 1.6 miles
Priory Country Park 2.8 miles
Mowsbury Golf Course 3.6 miles
Woburn Safari Park 13 miles

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Hotel Parking:

There is no on-site parking at this hotel. Chargeable off-site parking is available at the 24-hour River Street Multi Storey Car Park (MK40 1PX). There is a height restriction of 1.9 metres. Parking is discounted for guests, for information on rates and to validate your parking coin, please ask at the hotel reception

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1-5 of {{288 | number:0}} reviews

7 Oct 2019

FrankCC

Ireland

Trip Type:

"Hotel Good - Restaurant Bad"

We have stayed at this hotel on a number of occasions, on the plus side, the location is fab – especially if you get a river view, value for money is excellent, modern, spacious and clean rooms. I note the staff have been getting a little stick on previous reviews. Our experience was of a very friendly, courteous and helpful front office and staff in general. On the negative side, modern hotels are now equipped with air conditioning – which hopefully are energy efficient, the downside is that you cannot open a window, totally understand why you need to keep the window closed when you have a controlled environment for heating and cooling, however, for any fresh air folk like myself, it takes a bit of getting used to. I guess the biggest negative was the restaurant, the availability of drinks with the meal was very limited – they seemed to have run out of everything. I was told there was a waiting time of 20 minutes – which was fine, however, the meal eventually arrived 50 minutes later (odd as there was only three single tables occupied in the restaurant) . I ordered a side salad with what was meant to be Mediterranean inspired burger – unfortunately the burger was a serious let down, the side salad – oh dear!! I was going to ask for a defibrillator to see if I could revive the side salad; but I eventually gave it the last rites and buried it on the table! My sympathy was with the young waitresses, who were clearly mortified at the slop they had to serve to the table – and I this instant, there didn’t seem to be a manager to take responsibility and manage. Overall a good accommodation in an excellent location, just don’t use the hotel restaurant – I’m not going to mark the review score down because of the restaurant as I believe they are a different franchise; but you have been warned.

3 Oct 2019

Johnpeep

Wigan, United Kingdom

Trip Type: Business

"Dirty room = Disappoined customers"

I booked the room late in the afternoon of the day of staying and paid a high premium for the privilege. I can only assume that the hotel was almost fully booked at this stage, as the room I was allocated was not up to the usual standard I would expect from Premier Inn. The room we were allocated was 503, overlooking the car park. We arrived around 20.30 hrs on Tuesday 01/10/19 and literally just put our bags on the bed and went out for something to eat. On our return back to the room, we settled in for the evening and started to empty our cases, in preparation for the morning. It was at this juncture that the state of the room became apparent. on looking closer, it was noted that there was a large tear in the sofa bed and the covering material was stained. there was also a heavy stain on the seat of the chair. The carpets were also stained in a few places and there were spillage marks on the bathroom floor that had not been cleaned from the previous occupancy. However, given the time of night and the fact that we had unpacked, we did not asked to be moved to another room, surmising that as we booked late on the day, there would not be many, if any at all, rooms left. In the morning when we awoke and were ready to use the shower, it became apparent that there was only 1 towel in the room and I had clearly booked the room for two people. This only added to our annoyance of the stay and I felt the matter needed to be reported, so that any other future guests staying in that room would not have our experience. When checking out that morning, I brought our problems to the attention of the reception staff, who said that she would inform the head of cleaning, so that they could go and check the room. I felt that this was sweeping the matter under the carpet and the receptionist's attitude was a little perfunctory, so I asked would she email me after this had been done, so that I was assured that Premier Inn had dealt with the matter properly and no other guests would run the risk of staying in a dirty room. I felt strongly about this as I have already paid for two future bookings staying at the Riverside Bedford. The receptionist affirmed that she would email me and that if I phoned, I could have a room overlooking the river for the future bookings. If I'm being honest, I didn't feel any sincerity from the receptionist and unfortunately, this proved to be the case, as no email from her has been forthcoming. I have stayed in many Premier Inn rooms over my time, at different locations all over the UK and one of the reasons for booking with them is that their standards keep improving and have always been very consistent. On this occasion they were not and i am greatly disappointed as the staff would have had to do very little to rectify the issue and give me some reassurance on my future bookings. Custom should not be taken for granted!

1 Oct 2019

queenrules

Trip Type: Family

"Our stay"

Everything was very good and we would stay there again and tell people about our stay and how nice it was and right by the river and near the town and restaurants and car parks, if we needed any help we only needed to ask

1 Oct 2019

sjoshua85

Stockholm, Sweden

Trip Type: Solo travel

"Best place to stay"

Excellent place to stay in the heart of Bedford with service mindes staf. Its near the bus station and one on tour can easily get a £6 ticket to Cambridge, £8 to Milton Keynes, £11 to Oxford. I highly recomend this Hotel.

30 Sep 2019

frankD9917WR

London, United Kingdom

Trip Type: Business

"Disaster from day one"

No management on site and poorly trained staff who their best but had no training.Keys given out in early morning to ocupied rooms. Rooms switched during out of hotel time without consulatation. 40 minutes to check in without a q.

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Hotel description You'll find our Premier Inn Bedford Town Centre (Riverside) hotel perched right on Bedford's tranquil riverside, close to town and the M1, as well as some beautiful open spaces like Priory Country Park. There’s loads to do here - get competitive at Mowsbury Golf Course, discover the medieval history of Bedford Castle or marvel at the vintage aircraft at the Shuttleworth Collection. We’re also within easy reach of Milton Keynes, Northampton, Cambridge and Luton, as well as Wrest Park, Bedford Swan and Woburn Abbey if you’re in town for a special occasion. After a day out and about, head back for a tasty dinner at our Thyme restaurant and then relax and recharge in your comfy, kingsize Hypnos bed.

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Bedford Town Centre (Riverside) hotel

A tranquil riverside location in the heart of Bedford, handy for historic Bedford Castle, Priory Country Park and Bedford train station

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