Bedford Town Centre (Riverside) hotel

Spent two nights here at the end of August, was really impressed with the location, we did pay a little extra for a river view too which was very nice, not that we spent much time looking out of the window at the river! The beds in all Premier Inns are very comfortable but the rooms can get a little warm. All staff were very pleasant, knew their job and got on with it. Bar area very comfortable as was the breakfast area. Absolutely no complaints with any aspect of the stay and would book again without hesitation.

Conveniently located hotel, clean and quiet with comfortable modern rooms. The accessible bathroom with the lowered bath is excellent, and the super king bed easy to access. Restaurant similar to all other Premier Inns, you know what you are getting. Staff helpful. Car Parking is one area of weakness, unless you have an EV or a blue badge holder, in which case the car park is adjacent.

The Staff are absolutely amazing and all of them are so accommodating, they went out of their way ensuring our needs were looked after.

Stayed here with the family and had a lovely stay, was in a convenient location for the event we were attending. We had a warm welcome with Sarah who offered to help with our luggage. Breakfast and dinner with a view was great! Friendly staff,clean room. Definitely one of the best premier inns we’ve stayed in over the years.

We booked three rooms for a festival weekend. On arrival, it was immediately clear the hotel was understaffed — we waited to check in with one staff member, while the only other was busy dealing with multiple complaints about room standards. Our bedroom was acceptable overall, although the bed was poorly made. However, the toilet was dirty (the same issue occurred in a friend’s room). We reported this and waited around 15 minutes for it to be cleaned. Unfortunately, the cleaning was done without gloves, and the staff member then touched our door, public doors, and lift buttons — a clear hygiene concern. The room had also been set up for a single guest despite being booked for two, so we had to request extra glassware. There was no shower gel, and only a few sheets of toilet paper were supplied. Given how often we had to visit reception, I asked for the room’s reception phone number, but no one answered when I tried. On a positive note, the manager offered us a free breakfast for our troubles. However, since checking out, I have contacted the hotel twice regarding a lost item — my partner’s white cane (he is partially sighted). On both occasions, staff promised to check lost property and call me back. I am still waiting for that call. I hope management addresses these issues, particularly hygiene practices, staffing levels, and follow-up on lost property. I have submitted a formal complaint to head office and am awaiting a response.