Bedford South (A421) hotel

Stayed here ten years ago when it first opened and WOW has it changed! Rooms are tatty, shower didn’t work properly, tub was so slippery (no rubber mat provided) I nearly broke my neck every time I tried to get out! They seem to be building an extension next door, not sure if this includes renovating the current rooms. For the price they charge per night you’d expect much better…

Worst hotel stay ever. Rooms were dirty. No clean towels or toilet paper (we bought our own in the end). Staff shortage meant no hot food available for dinner on first night and for the following 2 days no food available for breakfast, the hotel was full and they obviously did not have sufficient staff to look after and feed guests.

Not the best premier Inn. Staff nice room not up to the standard of other branches. Breakfast was not very hot bed was good room no phone or working usb sockets

5* staff and service. Due to a sad family event, we needed to stay close to Bedford hospital. The staff could not have been more caring. We can not thank them enough. We have now returned home with a better outcome than was first predicted with the knowledge that if we need to return, we know exactly where to book. A wonderful place to stay. Thank you so much for helping to make a sad few days into somewhere we could come back to try to relax Pizza and breakfast exceptional. Thank you.

The room was an absolute mess, clumps of crumbs, bobbles, plastic tags, sequins and gems all over the floor. Make up and hair all over the windowsill. Muck and dirt all over the shower floor, dirt on the mirrors, toilet unclean, water in the kettle and the foulest smell of stale pipes in the room. The room hadn’t been cleaned at all. The only thing was the beds made. Spoke to the front desk and the loveliest girl helped us called Annabelle. She made up and cleaned a new room for us on her own, whilst dealing with a lot of other complaints from guests about unclean rooms. The poor girl was left on her own to sort all of this out and it’s not on. She was being pulled left right and centre and still trying to make everyone’s stay good. This girl needs a raise for the shift she had to deal with, the cleaners need retraining. Absolutely gross. The new room Annabelle made up was fab, we had no problems with that room, faultless. She’s an asset to your company and shouldn’t be dealing with all these issues. Surely the rooms should have been checked by a cleaning supervisor? I booked weeks in advance as well so there is no excuse for last minute booking. The only reason I would ever rebook is because of the service Annabelle gave. Other than that it was disgusting.