Bedford (Priory Marina) hotel

On booking the family room stated 3 beds, I think people just assume 2 adults are in a couple, this was 3 generations people so ideally needed 3 seperate beds, we payed to check in early however we waited 15mins at the desk before anyone came even with pressing the buzzer, checked in fine lovely lady, I payed for 2 extra breakfasts with cash for the morning all good, got to the room was only a double and 1 single, no handsoap in the box completely empty, not topped up toilet tissue either and very dirty with pubic hair around the sink yuk! There was a funny jumping bug on the wall that kept going floor the back up the wall, the floor had a spider sack huge phobia, so this definitely wasn't cleaned or mopped. There was only 2 cups for drinks, what do they expect the 3rd person to drink from? On asking the cleaner if we can have soap, toilet paper and another cup she replied family room only have 2 cups but why do they? Excluding children to drink from a cup! I had 14year old so she defo drinks from cups!! The room was number 18 was soo cold on arrival and in the night, luckly we saw family and had a mates 40th party that night and left early next day else wouldnt have been warm enough. Bed was super comfy but duvet very thin for this time year, pillows seemed really flat for a premier inn. The bar staff who serve drinks were friendly however the front house man was so rude not welcoming no hello just have you booked a table i said no was told be fine for 530/6 ish the restaurant wasnt busy although he said no tables till 8 (well I needed to eat as diabetic) we said oh ok, we was told not to book and loads tables empty he said not at 7 wont be thats 1hr away... we was half hr max needed he said go to the bar then I thought wow front of house speaking like that.... I asked the barman how long wait was on food and the guy said 20mins yes your very busy ain't you!! Food was awful ordered chicken melt on the buy one get one free code was hard chicken we had x5 the same had about 6 chips on the plate definitely wouldn't pay £15.79 each for that portion I think ive ate more on the lunch special where I live. Breakfast the next morning was 6 of us again greeted by the same Rude man no happy, good morning infact very unprofessional I asked if I can add on another person and pay cash I asked for a reciept and he gave me a card recipt from 2hours before the time it was now!!! The food was all mixed crossiants with pan chocolate which was a pain for allergies, 1 tongue to use for all items, the buffet is someone comes to the table to take hot food order which shouldn't be like that the fried eggs, scrambled egg were so hard, dry beans, mushrooms were hard bacon was still uncooked and was cold not enjoyable at all, as we needed to go for a train I was hoping itd fill me up for the 7hr journey but it didnt. The waitress who took the order x6 didnt bring it out so a different waitress was confused and didnt know who's was who's on one of the family member plate they said does that have a sausage the older waitress with bright red lippy on shouted its all there.... alright love just been handed to us to play pass the plate around awful atmosphere. The big tables are all together so you cant get in and out of your table so anyone sitting against the wall dont as your stuck. Been to a few premier inn and beefeater alot for lunch and dinner, birthdays this was the worst one yet! There was a poor old man wanting to check in at 11.45pm and couldnt get in he said bed been waiting half hr in that freezing wind as door has card key after a certain time clearly but check in staff is also a cleaner staff so clearly doing 2 people's jobs how is this ok?

A fantastic refurbished hotel with great Premier Plus rooms. Very clean hotel, friendly staff and just enough free parking although it’s shared with the Beefeater.

We stayed for two nights .everything was perfect the room was bright immaculate .everything about this premier inn was perfect .it was so clean ,decorated lovely fresh and bright.everyone was friendly and helpful.the pub nxt door was great and the setting was lovely.

Spent one night here as a couple, let’s start with positives , location is great , reception staff and rooms great standard albeit very hot !! They do have fans in the room . the bar and restaurant located next to it needs a major overhaul , facilities poor toilets dirty music too loud over dinner and breakfast , furniture torn and covered in muslin blanket to hide the tears. facilities dirty walls marked chipped and lighting dirty . Major positive was all the staff super friendly and helpful despite working in poor facilities. stay at the inn recommended avoid bar and restaraunt until upgraded .

Very clean. Excellent premier room. A great place to stay. Next to a country park great walks and angling. Staff friendly.