
01 May 2026
Nomadmarker
United Kingdom
"Let down by the staff"
The hotel is a fine place to stay, clean and comfortable. The breakfast is basic for a premier inn breakfast but does the job. The restaurant food was average so I would definitely recommend eating else where. The location is very central so there are loads of places to eat nearby including a fish and chip sit in/takeaway restaurant.
The main reason for this review is that front of house staff were really unprofessional, rude and unhelpful including the general manager who, as a man, made us as two women feel belittled. Rather than just correcting the error which was that premier inns system had over charged us, the manager went out of his way to convince us we hadn’t been overcharged. Luckily one of his own staff members spoke up and said that what he was saying was wrong and it wasn’t us misunderstanding. It’s not the standard I would expect from premier inn and it lets the whole team down. Had this not happened, I would have stayed again.

21 Apr 2026
"will return"
Friendly and helpfulstaff, comfortable bed, good TV, good blackout curtains, clean and very quiet. Excellent breakfasts and great location.

09 Apr 2026
"Check very carefully with this one"
Location is lovely but web site fails to mentio that the hotel is marooned in a pedestrian only area.
INFACT it gives driving instructions that cannot be completed because broad street is no traffic not even taxis except comercial deliveries so they can get their sheet but for any guests its drag your suit cases 200 yards from the nearest carpark.
States of jersey confirmed that this is a long term plan so there is no excuse for the web site to be in error other than it whould likley have a significant inpact on occupation.

04 Apr 2026
"Annetta"
Carpets need a good clean duvet to heavy for me asked for a blanket but was told otherwise was good

18 Mar 2026
"Banks holiday break away"
Staff were very friendly and helpful, breakfast was fresh and great choices available, nice touch they have tea,coffee, milk and sugar sachets in the foyer so we didn’t have to chase the cleaning staff for top ups. Very quiet hotel and exceptionally clean and stylishly decorated. Great value for money. Would highly recommend
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