Jersey St Helier (Charing Cross) hotel

Brilliant. Staff were lovely. Cameron and August were very polite and friendly. Made me feel very welcome. Food was delicious and very reasonably priced.

The hotel has an extremely convenient location, less than five minutes walk from the bus station, which is a real selling point. It is also quiet, so no real need to worry about excessive noise, either. Beds very comfortable, and plenty of hot water. Overall, the rooms are bog standard Premier Inn rooms, with everything that this entails. The hotel is clearly very understaffed, as other reviews have already mentioned, but this seems to be part of Premier Inn's business model, nowadays, along with including prominently-positioned posters endorsing identity politics, which is also grating, given how little pride seems to be taken in actually being a hotel. We didn't eat here, there are plenty of other options within walking distance, so can't comment on the restaurant. I do feel the brand as a whole has headed fairly steeply downhill since the pandemic. You feel this more and more, the longer you stay. For instance, the failure to clean the room, despite having asked for it to be cleaned, would not be a factor, if you were only staying one night.

Convenient inner town location with plenty of shops, bars and restaurants in walking distance, hotel staff were very friendly and room was clean, comfortable and quiet. Lovely central location, would definitely use again and highly recommend to anyone visiting Jersey

Stayed here for the second time last week, the hotel is in a great location right in the centre of St Helier and really convenient for getting around. If you take a car Sand Street car park is just around the corner or if not getting the bus to anywhere on the island is simple as it’s just a few minutes walk to Liberty Bus Station. The hotel rooms are clean and spacious, they have hanging space but only 5 hangers so depending on how long you’re staying or how many of you there are it could be wise to put a few in your case. The beds and pillows were really comfortable, the views from our rooms were at the back of the hotel to a street and small car park (belonging to a local business) The toiletries (Bayliss & Harding) provided in the bathrooms are in large pump bottles attached to the walls. We had an accessible room with a lowered bath (LB) as there weren’t any shower rooms available, personally I wouldn’t book the LB room again as I still struggled with it but for the purpose of our short stay we made it work. As we were travelling with a child and you can not have a family room with accessible bathroom we needed to also have a separate second bedroom but it had an interconnecting door so my husband was happy as he got a room to himself lol. We had breakfast and dinner at the hotel and we felt the food was great value for the price, and we had the added bonus that kids eat free so that was a definite plus! They say a manager is only as great as their team… well Carlos the manager was lovely, and he has a great team, all smiling and ready to help whenever we had questions. We had booked through PI head office accessible team as I had a couple of requirements, I was assured these would be done but on arrival we found that our request hadn’t been sent through to the hotel properly but Carlos and his team had it sorted in around 15 minutes, we couldn’t fault that for service. I would like to also mention and thank the person who agreed to move rooms so we could be in the 2 rooms we had booked. On our next visit to Jersey we’d have no hesitation in booking this hotel again.

Great location really friendly staff, food good with great breakfast variety. Rooms clean, with nice and helpfull staff