Jersey St Helier (Bath Street) hotel

Handy hotel to stay in, 5-10 minute walk to main street. I decided to go with a Premier Inn because you know what you are getting. Breakfast was a plenty, lovely. However, the main pleasure of breakfast was the lovely Mariella (I think that was how to spell her name) such a smile with cheery disposition and a hard worker. That's the kind of greeting you want in the morning. Another employee who I must mention, whom never seemed to stop working, always paying attention, smiling and asking how our day had been was Alan. We asked one evening someone on reception to have our room cleaned the following day. We are a couple who do not expect our room to be done everyday, changing sheets ecetera, it is a non esssential cost to hotels. But mid break thought we would have it cleaned. It wasn't done. My husband went to see reception and it happened to be Alan, he was very apologetic and made sure it was done the next day. He cared about his guests. One minor observation the stairs, we were only on the first floor, the skirting boards had thick dust, I thought odd because the carpets were very clean. Enjoyed our stay though, Jane.

Stayed in September 25. Good - easy check in, good size room, clean room and bathroom. Bad - HVAC in room didn’t work, fan provided in room but was useless and only moved the hot air around - the windows did not open, breakfast choice was reduced with no yogurt available for duration of stay. The hotel in general feels worn compared to previous visits and needs a facelift considering high prices charged.

OUR ROOM WAS ON THE 2ND FLOOR FOR 3 NIGHTS. OUR ROOM WAS NOT CLEANED ONCE IN OUR STAY SO WE HAD TO BEG, BORROW AND STEAL TOILET ROLLS, TEA BAGS, COOFEE AND SUGAR. WE ONLY TRIED THE BREAKFAST ONCE AND IT WAS NOT GOOD.WE WONT BE STAYING AT PREMIER INN AGAIN.

Family room- double and 2 singles very comfy and clean. Working air conditioning. Room had hairdryer, tv, hangers, kettle tea & coffee, plenty of sockets, bath with over head shower, towels. Breakfast was hot and plenty of choice from full English, cereals, yogurts, toast, pastries and fruit, coffee machine Key card security which makes you feel very safe throughout the hotel. Lift and stairs to higher levels. Disappointed with a particular member of staff - we got stuck in France overnight as our return ferry was cancelled we arrived back the next day to hotel at 11.01am after getting lost as no charge on phones to use maps we asked staff if any breakfast for us and our 2 children - he was quite rude and blunt - NO finished, even though cereal etc was visable. (I had paid for breakfast throughout our stay) we asked if there was any food that could be available- NO. Not helpful or sympathetic to out ordeal overnight. We just went to room to shower etc my husband came down around 11.30am to see this particular member of staff and another standing behind reception eating plates pilled up with breakfast food, you could say we were very unhappy. I followed up with a complaint and I’m awaiting to hear. Parking at Minden Place you can buy blocks of 3hrs for around £3.20

Alan and Mariela ( breakfast waitress) were great. The breakfast chef also made the only HOT Premier Inn breakfasts I've ever eaten with the best scrambled egg also eaten at a Premier Inn. Nice ,clean and friendly. Super central location. Only negative , where did all the bath towels go ? Keep the great standards up as I'm coming back in 4 weeks time