Jersey St Helier (Bath Street) hotel

OUR ROOM WAS ON THE 2ND FLOOR FOR 3 NIGHTS. OUR ROOM WAS NOT CLEANED ONCE IN OUR STAY SO WE HAD TO BEG, BORROW AND STEAL TOILET ROLLS, TEA BAGS, COOFEE AND SUGAR. WE ONLY TRIED THE BREAKFAST ONCE AND IT WAS NOT GOOD.WE WONT BE STAYING AT PREMIER INN AGAIN.

Family room- double and 2 singles very comfy and clean. Working air conditioning. Room had hairdryer, tv, hangers, kettle tea & coffee, plenty of sockets, bath with over head shower, towels. Breakfast was hot and plenty of choice from full English, cereals, yogurts, toast, pastries and fruit, coffee machine Key card security which makes you feel very safe throughout the hotel. Lift and stairs to higher levels. Disappointed with a particular member of staff - we got stuck in France overnight as our return ferry was cancelled we arrived back the next day to hotel at 11.01am after getting lost as no charge on phones to use maps we asked staff if any breakfast for us and our 2 children - he was quite rude and blunt - NO finished, even though cereal etc was visable. (I had paid for breakfast throughout our stay) we asked if there was any food that could be available- NO. Not helpful or sympathetic to out ordeal overnight. We just went to room to shower etc my husband came down around 11.30am to see this particular member of staff and another standing behind reception eating plates pilled up with breakfast food, you could say we were very unhappy. I followed up with a complaint and I’m awaiting to hear. Parking at Minden Place you can buy blocks of 3hrs for around £3.20

Alan and Mariela ( breakfast waitress) were great. The breakfast chef also made the only HOT Premier Inn breakfasts I've ever eaten with the best scrambled egg also eaten at a Premier Inn. Nice ,clean and friendly. Super central location. Only negative , where did all the bath towels go ? Keep the great standards up as I'm coming back in 4 weeks time

Quiet room on 5th floor Very spacious and clean Staff friendly and helpful Only ate breakfast in the hotel once, cooked options were replenished frequently nice selection of other items too Wifi poor connectivity and slow but was not going to pay extra for premium wifi. In this day hi speed wifi should be standard in all hotels free of charge Corridors to lift far to warm no air at all Agree some areas in room could do with some maintenance grouting in shower area and paintwork Would stay here again if in Jersey

The hotel is in a good location about 10 mins from town. Staff friendly. I had a premium room. I was only given hand towels so I asked for a room clean after a few days. On the premium rooms you get extras such as water, coffee and chocolate. Its a bit frustrating having to ask for these things at reception if you dont opt for a room clean. I requested chocolate at reception but I never arrived. Small moan, but you pay for these things extra in the room so they should be there. I paid just under £800 for 5 nights. Room was too hot and windows dont open. I never like the noise of aircon. I liked all the washing items in the bathroom and coffee machine and fridge. The restaurant is very quiet and prices reasonable. I paid for a taxi from the airport, £20. Got a bus back to the airport as its only £2.55 and takes about 45 mins. I recommend a heritage card if you want to see all the attractions. As a solo female traveller, the hotel and Jersey are very safe. Jersey is much busier than I expected, but very nice.