FAQs | Premier Inn Customer Complaints

How do I contact Premier Inn to make a complaint?

We are sorry that your experience did not meet your expectations. Please contact us via our Feedback form and we’ll do our best to try to resolve the issue.


You might also want to refer to our Good Night Guarantee .  


If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. You should note that this link is provided as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015for information purposes only. Neither you nor Premier Inn is obliged to participate in online dispute resolution, and our Terms & Conditions apply to your booking.

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