Coronavirus (COVID-19): Premier Inn update

With varying government restrictions in different parts of the UK, we’re constantly reviewing our hotel and restaurant policies to ensure we open and operate in line with these. With this in mind, please ensure you check the guidance or regulations applicable to you and your destination before travelling in England, Germany, Northern Ireland, Republic of Ireland, Scotland and Wales.

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Update on our hotels

Update 20 November 2020

England
Following Government restrictions, from Thursday, 5th November until Wednesday, 2nd December, overnight stays for holidays in England will not be allowed. During this period however individuals will still be allowed to stay away from home for work purposes, education or other legally permitted reasons. Please check if you meet these criteria here. For the avoidance of doubt we will allow all guests with bookings over this period to amend or cancel their bookings.

Wales – Following the latest government guidance, our Premier Inn hotels are now open in Wales. Please check the updated Welsh restrictions to see if you’re eligible to stay with us.

Scotland – In line with local regulations, our hotels remain open, but our restaurants are adhering to stricter measures in relation to the provision of food and beverages. Please check the updated Scottish restrictions to see if you’re eligible to stay with us.

Northern Ireland – Following Government restrictions, all hotels will only be open to guests staying for work-related reasons. These government restrictions are currently in place until 10th December.

Republic of Ireland – Following Government restrictions, we're unable to accommodate guests who are travelling for social, cultural, recreational or tourist purposes. These government restrictions are currently in place until 1st December.

The safety of our guests and team members is our number one priority, which is why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
 

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Update on our restaurants

Update 9 November 2020

Please be aware of the following guidelines and restrictions at our restaurants:

 

England – Following Government restrictions, during the period 5th November – 2nd December, our restaurants will remain closed

Scotland – Following Government restrictions, our restaurants are adhering to stricter measures in relation to the provision of food and beverages - please check with individual hotels, the specific services that are available for hotel guests

Wales
– Our restaurants are now open with certain restrictions in place, including a maximum of four guests from different households dining together. For more information on the latest changes in restaurant policies, please read the updated restrictions in Wales.

Northern Ireland
– Following Government restrictions, until the 10th December, our restaurants will be open for hotel residents only

Republic of Ireland 
– Following Government restrictions, until the 1st December our restaurants will be open for hotel residents only

Where our restaurants remain open, we’re adhering to government guidelines and taking extra measures to ensure you always feel safe and comfortable dining with us.
 

• Please book ahead to ensure you get a table. We have limited capacity due to social distancing measures and may not be able to accommodate you if you haven’t booked a table, even if you have prepaid for any meal.
  

• Breakfast and dinner are table service only, as are all drinks (hot and cold). There's currently no bar service or self-service coffee.
  

• Food from our Café Bar can be ordered from reception and collected from a designated collection point.
  

• There may be a limited food and drink offering due to current restrictions, meaning that unfortunately we may not be able to offer our great value Meal Deal.
  

• Our restaurants, including the Café Bar food collection service, must close by 10pm in accordance with the law. Last table reservations/ sittings are 8.30pm.
  

• All of our team members will be wearing face masks and required personal protection equipment.
  

• You are required to comply with face mask requirements applicable to the locality of the restaurant. To protect you, our guest and team members, failure to adhere to this and our Covid-19 protection measures will result in us refusing service.
  

• We're required by law to collect details of our guests for test and trace purposes. If you're not staying at one of our hotels, we'll need to take your details when you dine with us either directly or through the NHS app.

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Manage existing bookings

Recognising the need for more flexibility, we have changed all of our room rate products to offer clear choices around cancelling or re-arranging bookings.  All our rates, with the exception of non-flex,  now offer the ability to amend on a like for like basis right up to 1pm on the day of planned arrival or to cancel within the terms and conditions of the specific room rate for a full refund.

If you need to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Easy-to-follow video guides are available on our contact us page.

Due to high demand, our customer call centre is currently very busy. If you have a question about an existing booking, we recommend reviewing our FAQs which includes links to the terms and conditions of our bookings on our rates page.

It’s really important to make sure you’re happy with the terms and conditions of the rate you choose before you book as we won’t be able to offer changes or refunds outside the amendment or cancellation window for the product you choose.

For the avoidance of doubt, as the situation evolves with any local/travel restrictions and government guidance, our rate conditions will still apply and we will not be offering refunds for cancellations which fall outside of the applicable t’s and c’s – there is however always the ability to amend your booking to a date within 18 months of your original booking on a like for like basis (please see the terms and conditions).


Please note, we will not be able to offer refunds for cancellations which fall outside of the terms and conditions applicable to your rate type, noting in particular the enhanced flexibility we have provided with our rates. This means unfortunately we will be unable to enter into any correspondence in this regard, regardless of the circumstance for cancellation.

However in the event the Government introduces stricter lockdown measures which makes it illegal for Premier Inn to permit you to stay at the hotel you’ve booked (for example we are only allowed to let key workers stay and you are not a key worker), we will consider refunds on a case-by-case basis. You remain responsible for your own compliance with law and you should ensure that you keep up to date with regulations and guidance applicable to you. Individual personal circumstances do not change the position under our terms and conditions, so when you book please ensure you choose the levels of flexibility which suit you. Where we cannot accept your booking due to legal requirements on us, we’ll need to contact you to cancel and refund or amend.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Important information about COVID-19 and your stay in our German hotels

Our teams have been working to ensure our German hotels are as safe as possible and remain so for the safety of our guests. We will continue to update you through the Premier Inn website and social media channels and will adjust our terms as the situation evolves. 

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Find out more about how COVID-19 might affect your stay in our German hotels