Coronavirus (COVID-19): Premier Inn update and your FAQs answered

Following the recent easing of lockdown restrictions, we’re pleased to announce that our hotels in England and Northern Ireland are now reopening. Our hotels in Wales will be opening their doors from the 13th July, and Scotland will follow from 15th July. We’ve taken extra precautions to ensure our hotels are as safe as possible and we can’t wait to welcome you back.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

 

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Read more about Premier Inn CleanProtect

Update on our restaurants and food offering

Our in-house restaurants & bars (Thyme, Kitchen, Café Bar, hub Proven Dough and Lounge/Bar, ZIP) plus off-site Brewers Fayre, Beefeater, Table Table, Whitbread Inns, Bar+Block and Cookhouse & Pub restaurants will be opening throughout July, and we plan to have all of them open by early August. In the meantime, we’ll be serving guests our delicious breakfast boxes for just £4.99, plus kids eat free will still apply.

As our restaurants reopen, we’ll still offer all-you-can-eat breakfasts, but these will now be ordered with table service. We'll also be serving a new Cafe Bar menu for evening meals, with great food for you to take back to your room, ahead of our restaurants re-opening for full service as soon as it’s possible.

Remember to check individual hotels for full details of our restaurant and food offering as we re-open.

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Temporary closure of our Customer Contact Centre

To protect the safety of our team members, we have decided to close our phone lines. Please do not call any Premier Inn phone numbers as your call will not be answered. 

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FAQs | Important information about COVID-19 and your booking

  • My event has been cancelled and I don’t know when it will take place again. What should I do?

    If you have booked on a Flex or Semi-Flexi rate then you can cancel your booking in line with our standard cancellation policy.

    If you have booked on a Advance (formerly Non-Flex) rate, we are now allowing the following:

    • for bookings for stays up to 3rd July 2020 you can cancel or amend your booking in line with our temporary policy changes;
    • You can amend the arrival date on your booking up until 1pm on your original arrival date. 
    • Any cancellations or amends can be made by visiting www.premierinn.com and clicking on ‘Manage Booking’ at the top of the page.
  • Why is the new price more expensive than my original booking?

    Our prices are subject to demand and availability.  We’re working hard to help as many people impacted as possible and have temporarily updated our conditions to reflect this.

  • Does this apply to hub and ZIP bookings?

    Yes

  • If I re-book, can I change the number of rooms or nights?

     All re-booked rooms need to be on a like for like basis, based on the same hotel, same party size and number of rooms.

  • If I re-book and the situation becomes worse, can I re-book again?

    Our new Advance rate allows the opportunity to amend up to 1pm on the day of arrival and to cancel by 11:59pm 28 days prior to arrival.  This should allow our guests the flexibility and security to know they are safe in booking with Premier Inn.