Coronavirus (COVID-19): Premier Inn update

Things to know before arrival

We’re so excited to be welcoming you back to stay with us once again. With restrictions lifting across the UK, most of our hotels and restaurants are now open to guests again. These are new steps for all of us and it’s going to take some time to adjust, please be considerate towards our team members and other guests during this time.

With so many guests returning, and with our additional Premier Inn CleanProtect hygiene measures in place, we’ve changed our check-in time to make sure we have enough time to get your room ready for you. Between 7th July and 30th September check-in will be available from 4pm. We know you’re raring to go and a later check-in time is a hassle, but your safety is our number one priority – thank you for bearing with us.

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With varying government restrictions in different parts of the UK, we’ll be reviewing our hotel and restaurant policies to make sure we’re following the latest local guidance. Please make sure to check the guidance or regulations at your destination before travelling in England, Germany, Northern Ireland, Republic of Ireland, Scotland and Wales.

 

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Update on our hotels

Updated 19th July 2021

We’re regularly reviewing our policies to make sure we’re following the latest government guidance. Please check for any local travel restrictions before visiting our hotels and restaurants.

 

England – Our hotels in England are now open to all guests, with the following exceptions:

Opening 16th August
Leicester Fosse Park
Heathrow T4

Face coverings are now optional. We encourage you to wear them in enclosed spaces to be considerate of others when staying with us. 


Scotland – 
Our hotels in Scotland are now open to all guests. Face coverings and social distancing are still mandatory.

Wales – Our hotels in Wales are now open to all guests. Face coverings and social distancing are still mandatory.

Northern Ireland – Our hotels in Northern Ireland are now open to all guests. Face coverings and social distancing are still mandatory.
 

Republic of Ireland – Our hotels in the Republic of Ireland are now open to all guests.


Jersey – 
Our hotels in Jersey are now open to all guests.


Isle of Man – In line with government restrictions our hotel is open for leisure bookings for guests eligible to travel based on current travel/border restrictions.


Safety


The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
 

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Update on our restaurants

Updated 19th July 2021

Please be aware of the following guidelines and restrictions at our restaurants:

England
 – Our restaurants are now open and our breakfast buffet service resumes from 20th July.


Scotland
 – Our restaurants are now open. Up to ten people from four different households can book indoors. Up to fifteen people from fifteen different households can book outdoors during standard licensing hours. Mandatory Test and Protect measures are still in place and face coverings must be worn except when seated at a table to eat or drink.


Wales
 – Our restaurants are now open. Up to six people from six different households can book indoors. Mandatory Test and Protect measures are still in place and face coverings must be worn except when seated at a table to eat or drink. 

Northern Ireland – Our restaurants are now open. Face coverings must be worn except when seated at a table to eat or drink.

Republic of Ireland
– Our restaurants are open to guests staying at our hotels.

Jersey
– Our restaurants in Jersey are now open.

Isle of Man – Our restaurants on the Isle of Man are now open.

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Manage existing bookings

Recognising the need for more flexibility, we have changed all of our room rate products to offer clear choices around cancelling or re-arranging bookings.  All our rates, with the exception of non-flex,  now offer the ability to amend on a like for like basis right up to 1pm on the day of planned arrival or to cancel within the terms and conditions of the specific room rate for a full refund.

If you need to amend or cancel an existing booking, the easiest and fastest way is to use our self-service tools to manage your booking. Easy-to-follow video guides are available on our contact us page.

Due to high demand, our customer call centre is currently very busy. If you have a question about an existing booking, we recommend reviewing our FAQs which includes links to the terms and conditions of our bookings on our rates page.

It’s really important to make sure you’re happy with the terms and conditions of the rate you choose before you book as we won’t be able to offer changes or refunds outside the amendment or cancellation window for the product you choose.

For the avoidance of doubt, as the situation evolves with any local/travel restrictions and government guidance, our rate conditions will still apply and we will not be offering refunds for cancellations which fall outside of the applicable t’s and c’s – there is however always the ability to amend your booking to a date within 18 months of your original booking on a like for like basis (please see the terms and conditions).


Please note, we will not be able to offer refunds for cancellations which fall outside of the terms and conditions applicable to your rate type, noting in particular the enhanced flexibility we have provided with our rates. This means unfortunately we will be unable to enter into any correspondence in this regard, regardless of the circumstance for cancellation.

However in the event the Government introduces stricter lockdown measures which makes it illegal for Premier Inn to permit you to stay at the hotel you’ve booked (for example we are only allowed to let key workers stay and you are not a key worker), we will consider refunds on a case-by-case basis. You remain responsible for your own compliance with law and you should ensure that you keep up to date with regulations and guidance applicable to you. Individual personal circumstances do not change the position under our terms and conditions, so when you book please ensure you choose the levels of flexibility which suit you. Where we cannot accept your booking due to legal requirements on us, we’ll need to contact you to cancel and refund or amend.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Important information about COVID-19 and your stay in our German hotels

Our teams have been working to ensure our German hotels are as safe as possible and remain so for the safety of our guests. We will continue to update you through the Premier Inn website and social media channels and will adjust our terms as the situation evolves. 

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Find out more about how COVID-19 might affect your stay in our German hotels

*Buffet breakfast is available in most locations.