A note to our guests

At Premier Inn, whether it’s our warm welcome from the minute you walk through the hotel doors, a great night’s sleep in our ‘clean from top to bottom’ rooms or our all-you-can-eat breakfast to set you up for whatever it is you’re doing the next day, it’s all part of our winning formula that’s taken us years to get just right. And, how we do it is through building great relationships with the amazing people and suppliers we work with.

But, much like many businesses across the UK, we’ve been experiencing supply chain issues across a number of different areas, including team shortages, which unfortunately puts some added pressures on us to be able to deliver the experience you expect and love.

Yes, we know ‘supply chain issues’ are corporate speak, but what does that really mean? It means our bedsheets are taking longer to be delivered and it could mean that our restaurant menus aren’t as varied as what you’re used to and some of your favourite bits might be missing.

But we’re completely aware that this is our problem and not yours – we just want you to know we’re doing our absolute best to stay on top of it all as we all navigate this ‘new normal’ world that’s constantly changing and evolving.

As ever, duty of care to our teams and guests is our top priority. It’s one of the main reasons check-in is from 3pm, so that our teams have enough time to fulfil our Premier Inn CleanProtect cleanliness promise and ensure our rooms are cleaned to the highest of standards. Also, to keep our hotels running as smooth and safe as they can, we’re continuing to stick to all Covid-19 protocols too.

Like always, we want to be as clear, upfront, and honest with our guests as much as possible so just to let you know our customer support team are receiving quite high demand and working around the clock to get through all your queries as quickly as possible. With all this in mind, we hope you understand where we’re at and keep being patient with us, and our teams whilst we get through this together.

We won’t rest easy until you can.
 

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Update on our hotels

Updated 30th September 2021

We’re regularly reviewing our policies to make sure we’re following the latest government guidance. Please check for any local travel restrictions before visiting our hotels and restaurants.

 

England – Our hotels in England are now open to all guests. Face coverings are now optional. We encourage you to wear them in enclosed spaces to be considerate of others when staying with us. 


Scotland – 
Our hotels in Scotland are now open to all guests. Face coverings are still mandatory.

Wales – Our hotels in Wales are now open to all guests. Face coverings in public areas are still mandatory.

Northern Ireland – Our hotels in Northern Ireland are now open to all guests. Face coverings and social distancing are still mandatory.
 

Republic of Ireland – Our hotels in the Republic of Ireland are now open to all guests.


Jersey – 
Our hotels in Jersey are now open to all guests.


Isle of Man – In line with government restrictions our hotel is open for leisure bookings for guests eligible to travel based on current travel/border restrictions.


Safety


The safety of our guests and team members is our number one priority. That's why we’ve implemented extra precautions as part of our Premier Inn CleanProtect promise to ensure all our hotels are clean, safe, and adhere to the latest government guidance. 
    

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Update on our restaurants

Updated 30th September 2021

England
 – Our restaurants are now open.


Scotland
 – Our restaurants are now open. Mandatory Test and Protect measures are still in place and face coverings must be worn except when seated at a table to eat or drink.


Wales
 – Our restaurants are now open. 

Northern Ireland – Our restaurants are now open. Face coverings must be worn except when seated at a table to eat or drink.

Republic of Ireland
– Our restaurants are open to guests staying at our hotels.

Jersey
– Our restaurants in Jersey are now open.

Isle of Man – Our restaurants on the Isle of Man are now open.

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Introducing Premier Inn CleanProtect

Premier Inn CleanProtect is our enhanced hotel cleaning promise. Designed to help our guests, and our teams, stay safe at this important time, it strengthens our existing rigorous regime by introducing additional hygiene and safety measures -  from check-in to check-out. 

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Read more about Premier Inn CleanProtect

Everything you need to know about COVID-19 when staying in our Premier Inn hotels in Germany

The travel guidelines in Germany are a little different than they are in the UK right now, so if you’re thinking of visiting our Germany hotels, please read through this thoroughly before checking in with us.

 

Overnight stays in our Premier Inn hotels in Germany are currently permitted for necessary travel reasons, business trips and leisure stays. Any quarantine regulations must be met when entering Germany, and keep in mind that these requirements may change at short notice.

 

Currently, all our hotels in Germany are following the 3G rule, regardless of different rates or regulations in local areas, which means that guests must follow the 3G guidelines while on site with us.

 

What this means for you

 

The 3G rule of Getested – Geimpft – Genesen’ – which in English translates to ‘Tested – Vaccinated – Recovered’ – is a three-step check system in effect across most public spaces in Germany. To stay in one of our hotels in Germany, you must have at least one of the following:

 

Tested: Proof of a negative COVID-19 test – this can’t be any older than 24 hours at the time of check-in, and self-tests won’t be accepted. Providing proof of a negative test must also be repeated on site every three days, or

 

Vaccinated: Proof that you’ve been completely vaccinated – you must be checking in at least 15 days after receiving your second dose of a vaccination or your first dose of the Johnson & Johnson vaccination, or

 

Recovered: Proof of a PCR test – evidence of a PCR test showing that you had COVID-19 in the past which must be a minimum of 28 days old and a maximum of 6 months old.

 

Please bear in mind that the 3G rule is in addition to other guidelines, meaning that our guests won’t be exempt from wearing masks and following other hygiene and social distancing rules on site. As local travel guidance can change at short notice, please make sure that your reasons for staying are in line with the latest guidelines at the time you’re due to arrive. 

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For more information about COVID-19 and our hotels in Germany, please visit our page on coronavirus in Germany.