Don’t lose sleep over lack of control

When it comes to running a successful travel programme, transparency is key. Which is why at Premier Inn, we pride ourselves on keeping our prices, policies, and information crystal clear for customers.

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No hidden costs

For example, we like to ensure that when a page displays ‘the price’, it means ‘the total price’. Customers are often lured in by a great deal on page one, only to find an inflated price at the point of purchase. Similarly, at the end of a hotel stay, hidden costs – ranging from Wi-Fi fees to car park charges – are revealed, which can result in a costly stay for unsuspecting guests. At Premier Inn, we don’t have any hidden charges. We’re transparent about our Wi-Fi fees, our Meal Deal savings, and which of our car parks are chargeable. In short – the price the customer sees is the price they pay.

Spending time and money wisely

To a business traveller, time spent making a reservation is just as important as the total cost, which is why it’s so important to provide a simple, straightforward booking process, making it easier for customers to track expenditure, and keep it in-line with company travel policies.

For example, sometimes you need to keep track of who has booked what within the business. Understanding historical spend and maintaining visibility sounds simple, but not all booking tools can provide this effectively. The right booking tool should save employees time and money by offering easy access to this information in a simple and efficient booking flow, without adding additional service charges.

Looking after employees

The wellbeing of employees is paramount to all travel policies, so it’s essential for managers to know how they’re getting on in their chosen hotel. The right booking tool will provide quick access to the current and future reservations of employees and ensure that if there’s ever a need to locate employees quickly, this information will be easily accessible.

How Premier Inn can support you

We know that the safety and security of employees is a top priority to managers, which is why we offer support with duty of care responsibilities. The needs of employees will be provided for quickly and securely, which in turn will offer the employer peace of mind. We also operate a lone female policy, meaning that not only are their room details handled discreetly, but also that they will be allocated rooms away from the ground floor, and the ends of corridors.

Our booking tool, Business Booker, enables employers to run reports and track which of their employees have reservations, which means they’ll know who to contact in case of an emergency. Business Booker also helps employers see exactly what they’re paying for, and – as payment is on arrival – helps to efficiently manage and control the cost of business stays.

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