Fort William hotel

Lovely stay . Great room comfy bed great friendly staff lovely food and staff very accommodating with food allergies always recognised us and had a laugh with us

When you arrive the hotel looks half derelict. It is very poorly looked after and maintained. On a couple of occasions no one at reception. Bedrooms very tired, bathrooms worse with mould. Breakfast was cold. All for £210 a night.

This is a budget hotel in a good location. our room is a good size, but room temperature is set at 24 degrees, the temperature control touch screen does nothing even if you press - signs multiple times, way too hot to sleep at night. Bathroom again very basic, shower in the bath with a curtain, however the bed is comfortably enough, good for 1 or 2 nights stay.

I arrived at the Hotel at 9pm after a long drive from Glasgow. I was tired and hungry. I was informed that the restaurant closed at 8pm. There was no food available until breakfast next morning. I had to go to bed hungry. This is not acceptable.

I have stayed at many Premier lnns in Britain and Germany. This one provided the worst experience of them all. The hotel was shabby and well worn. My bath had mouldy mastic (room 26). The restaurant service was the worst ever. The restaurant was ridiculously short staffed for dinner on Thursday 22nd August 8.00pm. There was one one bar staff who was also acting as the waitress too and one Chef. (A total of two staff operating the restaurant). I purchased a meal deal but she did not understand it. I wanted a house rose wine as one of the included drinks, but she said that Rose was NOT included in the deal (although she had some in stock). I showed her the meal deal sheet, but she would not accept it. I had to pay £6 ish for an alternative drink. I wanted the sirloin steak as a main. She said it was a supplement of £6.50p. I explained tha the meal-deal sheet says the supplement was £1.99. She replied that the till said £6.50p. Therefore I ordered an alternative meal choice. So I had to pay for "included" wine and did not order the meal that I wanted. This makes a mockery of the "meal deal". I told the lady at reception, who I believe was the manager. She was sympathetic but did not compensate me. She agreed that the staff member concerned needed more training.