Aberdeen City Centre hotel

Start with a positive. Location is ideal. Unfortunately a few negatives. Some staff nicer than others. Reception isn't the most welcoming. Can be waiting a while for staff to appear whether you check in or simply order a drink at bar. Hotel very tired looking, definitely in need of a freshen up. Room was very smelly, didn't smell clean and had a horrible room looking at back alley which was very grim. As I say a bit of TLC needed in Rooms and other parts of Hotel. The meal deal offered is very average, I got a starter, finished it and almost instantly out came my burger main, small burger obviously kept warm under a heat light, accompanied by maximum 10 small fries/chips at side. Felt like I was just given the bare minimum of hospitality as I had a deal. Parking a nightmare also depending on when you arrive, not enough spaces for size hotel. Could be so much better with some tweaks.

The heating in the room in night one was not working and the room was very cold. On night two the heating in the room was overrode by reception and the room was extremely hot. Unable to sleep properly.

I have stayed here many times over the last few years and each time I have always had a great experience. The rooms are always clean, the staff are excellent and the food in the restaurant for breakfast and dinner has always been amazing Thanks to Alisha, Evelina and Kerry for all their help, serving me wine and meals!!

My daughter and I had separate rooms at the hotel, it was our first time in Scotland. We arrived at the hotel around 7pm on a Sunday evening after a very tiring 9 hour train journey, my daughter was starting at The University of Aberdeen so we lumbered in loaded with suitcases. The gentleman staff member greeted us with a big smile and a very helpful manner. The rooms were cosy, comfortable and clean, it was nice and quiet for the two nights I was there. We used the restaurant in the hotel the night we arrived and the food was really lovely, it was hot, fresh and tasty. Really good value for money. The next morning I had full breakfast which was a fry up and cups of tea, there was a great selection of food and the staff couldn’t do enough for you. Second night I was on my own but the staff made me feel comfortable and welcome, they looked after me from the very start. I had dinner that night and a continental breakfast in the morning, great selection of cereals, fruit, yoghurts, hot and cold drinks. I would like to thank every member of the staff who looked after me, for making my stay so comfortable and giving me a lovely sleep. I will definitely be back.

I came to collect overseas guests who were staying here and was issued a Horizon Parking charge. As a non-guest there was no way to register my vehicle, no staff on duty to help and nobody answered the phone. I emailed the hotel immediately and never received a reply. In the end I had to pay the charge myself. The lack of management presence, unanswered phones and ignored emails show very poor customer care. I will not recommend this Premier Inn to visitors and will direct them to other hotels in Aberdeen.