Stirling City Centre hotel

Dear Sir, On Friday 27 June 2025, I arrived at Premier Inn Stirling at 6.30 pm with my friend after a long train journey from London. We are both in our 80’s. Tired and hungry, we were looking forward to moving into our Premier Plus rooms, for the first of our three nights stay and finding a nice restaurant for dinner. We were welcomed at reception and given our rooms. Neither room had any toilet paper and mine smelt strongly of cigarette smoke and masking perfume. I returned to the reception desk to ask for a change of room and after a wait, was given a different room. However, when I entered this room, it was obviously already occupied, as it contained clothing and personal possessions. After another wait, I was then given a third room and was escorted to this room. With my friend’s help, I set about transferring my partially unpacked luggage, only to discover that the key card would not let me in. I returned to the reception desk, 2 floors down, and was given another card. This also failed to let me in, necessitating a further trip downstairs. The receptionist came with me and let me in with her general passkey, which did work. By now, it was getting late, so we quickly transferred some of my luggage and went out to eat. On return just after 9.30 pm, we were given 2 fresh cards, which did work, and were able to move the rest into my Room . I finally was putting stuff away in my room at 10.15 pm. Both of us were severely disrupted and were exhausted by the whole process.

Booked in for 2 nights and it was our first time staying at this premier inn. On arrival at the front entrance the rubbish bin was overflowing with rubbish and Amazon boxes and there was cigarette butts all over the ground. When we went in the lady that checked us in was very unfriendly, no info given about hotel just given room cards and directions to room. The whole of the ground floor and also our room smelt very damp and musty. Room appeared to be clean, the curtains were partially closed but we think it’s cos the curtain rail was broken! Lots of mould round window. The bathroom was clean apart from the dirt around the hand wash bottle and it had a horrible damp smell too. We went over to the restaurant at 8.50pm to see if we could get some food as we had arrived late at hotel only to be told they were no longer serving! There was only 2 other tables in the restaurant at that time. In the morning we made the mistake of going back to restaurant for breakfast and we really wish we hadn’t. It was the worst premier inn breakfast we have ever had, service was awful and the place needed a good clean especially round the tea/coffee machine area. We looked to see where the cooked breakfast was, as the menu stated unlimited hot breakfast only to be told we had to order what we want and by 10am they had already run out of a few items. The only good points was the free parking and comfy bed!!

Good location and comfortable room but the restaurant service at breakfast is appalling, incorrect orders , long wait times and no organisation, Nicola who was serving- who was keen to stress it was her first day didn’t have a clue what was going on but why was she not being trained to do her job properly- there was no management whatsoever and all the staff were rude and arrogant, a gentleman sat on the table next to us got told there was no scrambled egg left only for us to be served it five minutes later, there was nothing correct on our order , the whole experience was a shambles and not what we have come to expect from Premier Inn, if this was our first experience we would certainly think twice about using the chain again, very disappointing.

Second stay here... 1. First room - pretty poor cleanliness - grubby headboard. Panel fell off bathroom suite and hit me in shin - very hard to replace, so I think had been propped up with bin. When bin moved, panel fell off. Ouch. So moved room. 2. Second room - previous guest dirty towel on back of bathroom door 3. Front area very grubby - lots of discarded cigarette butts 4. Bar area (outside) - broken glass (entire bottle) from previous night, very untidy. Would have been a nice place to sit in the sun, but dirty. 5. Breakfast - poor selection even at 0930, paper napkins under almost all table legs to stop wobble. Permanent leak from coffee machine so yellow sign blocking access. Tables all generally sticky and grubby. Smells like "last night bar" - stale alcohol, probs from poor cleaning. Smelly dischloth smell from surfaces. Overall a great location but neads 110% effort, leadership, management and some pride to be invested. We won't be back there - it's the worst PI in the UK, in my experience.

Convenient location both to the railway station and the city centre. Room was comfortable, the beds were especially good. Probably the best hotel beds I've slept in. Great breakfast. And very friendly staff!