Hagley hotel

The one of the only things good about this hotel, was the lovely ,helpful receptionist. And the bed, premier inn beds are always very comfortable. There was a distinct smell in the bedroom, like gone off milk, but because we wouldn’t be staying in the room much for our two night stay, we didn’t complain. The extractor fan in the bathroom was very noisy, and when it was mentioned to reception, the answer was they are all like it, [ it was extremely noisy] There was carpet missing on the stairs, which makes the place look shabby. The security wasn’t very good either, we saw people using the fire escape stairs, and coming back in that way to so anyone could use it. Plus when we came back in there wasn’t anyone on reception, and again anyone could have walked in. And as for the beefeater pub/restaurant close by, needs a massive deep clean, i used the toilets and it absolutely stunk, thilthy carpet, and one toilet someone had obviously vomited and it was caked on, and looked like it would need scouring, and the three days we went in there, it was still there, and the smell made me feel poorly. The staff didn’t appear to be doing anything, so surely they could improve things. Then on the first morning we booked a breakfast, big mistake, the women that came to take our order was abrupt, and not helpful at all, and i even saw her handling all the bread with her bare hands!!!! When the breakfast came, mine was swimming in grease/water, my husbands wasn’t quite so bad, but it wasn’t hot either. I left some of mine, and again i had a poorly tummy for the rest of the day. The whole place needs to be health and safety checked, and the staff need to go on a food and hygiene course. May i add, that there was a member of staff sat at a table while we were having breakfast, and that even made me feel sick for the amount he ate……then when we returned to our room, realised he was a cleaner. We feel very disappointed, with this stay, and wont be returning.

Disappointing. The room was pretty grim although to be fair, everything seemed to work ok. Bed was comfortable and shower worked well but you wouldn’t want to spend much time there. Fortunately we were only there overnight. The whole place seemed uncared for as did the adjoining Beefeater restaurant where breakfast is served. Positive was the free parking with lots of spaces available

Hagley Hotel - Premier Inn did the essentials really well. Breakfast was good and plentiful the bed clean and comfy clean bathroom with good shower. We appreciated being able to post a no turn down/cleaning option during our stay saw we were coming and going a fair bit. The only negative was the general run down appearance of both the Inn and the Beefeater Restaurant. It really needed a refresh. Staff were all really friendly and helpful

We stayed for 1 night whilst visiting some family in the area. From the moment we walked through the doors the amazing Debbie, on the front desk was so helpful. We had a bouquet of flowers and she offered us a jug to put them in. Top customer service thank you. The room was clean and tidy and it was very peaceful. It was hot in the room but we had 2 fans in there. We look forward to staying again thank you.

A nice stay with clean rooms. The bathroom was a little small and the bedroom too warm overnight. The restaurant food both at breakfast and dinner was good and the staff very efficient