Leeds Headingley hotel

We were a large group of dancers, in town for a dance festival. The Leeds Headlingley team looked after us beautifully. Picking up rooms keys was swift, the rooms were great and we enjoyed the food. We were 28 for dinner and the service was managed with good humoured efficiency plus endless patience when matching plates to people.

We went to this hotel as it was the closest we could afford for a much looked forward to the Great Yorkshire Show. Unfortunately that night the bed was rock hard, and as I have Polymyalgia, every time I tried to turn my arms were in agony. There is no ‘give’ at all in these mattresses. It may as well have n=been filled with straw. By 4am I was pacing the floor, so tired. Went to reception for help, only to be told they couldn’t help as the hotel was full. I told the receptionist we wouldn’t want to stay for our 2nd night then as I couldn’t go through another night like this and wanted to cancel. He said he can’t help at all so to call a number from a card he gave me. I did so at 9am and was given a massive run around, being passed from pillar to post. I was then informed the we couldn’t cancel till after we checked out! I told them we had, but was told I needed to call again today. I did so and was told I could not get a refund as we had not paid the ‘flex’ rate. We had still paid £200+ though for 2 nights! I pointed out they offered a ‘good night guarantee’ and was informed…wait for it…they have new Silentnight mattresses, and if you sleep on one of those, the ‘good night guarantee’ is not valid!!! What an absolute crock!! Needless to say, Premier Inn can stick it, and although I have used them so many times over many years, we will NEVER again choose to stay in one. Also, be warned, should you choose that particular hotel, the entrance/exit is very awkward and fairly dodgy.

Sad to say we did not have a good experience here. We stayed one night before our holiday and also paid for the "meal deal" which included a two-course evening meal with a soft drink and breakfast the next morning. We checked fine, the receptionist was friendly and Informative, it started to go south from there really. The room was tired and in need of a lick of paint and the woodwork was scratched and scuffed. The room could have benefited from the use of a feather duster as well. The shower was dirty and struggled to maintain pressure. There was a small leak at the back of the toilet which left a puddle on the floor. In the evening we went to the restaurant for something to eat, they were having renovation works done so they had a limited menu. There was a good bit of choice if you wanted a burger but you were pretty much stuffed if you wanted anything else. We chose garlic mushrooms and loaded nachos for starters, wish we hadn't. Mushrooms had no garnish and came with some tomato sauce to dip...? The nachos were stale and just as badly presented, so we abandoned our meal and asked for a refund at reception, which was sorted without a quarrel. Our night did not improve. The room was way too hot and there was no air conditioning and the window opened to such a small degree that it allowed absolutely no airflow at all. The bed was comfortable apart from the heavy duvet which would have been too much even in the depths of winter! We removed the duvet from its sleeve and saw how stained it was. After a night of barely any sleep we went for breakfast and we're equally as disappointed as we were with our evening meal. The hotel breakfast was "cooked to order" however our hash browns and fried eggs had been sat under a heat lamp for so long that the eggs were like rubber with grey yolks and the hash browns were hollow... Needless to say we abandoned the breakfast too and asked for a refund at reception. I could have continued but I have better things to do. In short. Book elsewhere until a complete refurbishment has been done.

Biggest bed we have had in a Premier Inn stay that was really comfortable. Shower was just a mixer on bath taps so a bit tricky. only one relaxing chair - the other was a desk type chair and no table (so if you wanted to have a drink / eat something it wasn't good)

The hotel is in a splendid position for a comfortable stay near the cricket and rugby stadium, short walk down the road in an area of handy shops and restaurants. The standard of Premier Inn comfort was as good as we've come to expect at their hotels, including their great catering for people like us with feather allergies and dietary requirements. We arrived in a heatwave but the aircon in in our bedroom managed well. The Premier Inn breakfast, which is generous and delicious, was served in full in a pleasant restaurant area, mostly to serve yourself but it was easy to ask staff for the cooked-to-order bits such as scrambled eggs and veggie sausages/rashers. The luggage room at reception was very useful. Every member of stuff we spoke to, whether at reception, in the restaurant or domestic staff, was both welcoming and helpful.