Leeds City (Elland Road) hotel

The staff are what makes this hotel. My business partner and myself have been staying here for work over the last eight years, normally every month. Whilst the hotel itself is a little tired and in need of a makeover, it's lovely staff are the polar opposite. Always warm, friendly, welcoming and very hard working. In particular we would like to mention lovely Val the breakfast lady, always cheery at silly o'clock, and Kirsty who seems to be efficiently everywhere with a smile, whilst sorting everything. Premier Inn do however seem to be pricing themselves out of business. The steady increases in price, plus the recently introduced parking charge increase, sadly, means we can get a much better deal elsewhere in the city suburbs.

Great as always, service is always on top form and makes you feel very welcome at the hotel. Always choose to stay here when working in Leeds.

Excellent service from the lovely lady at breakfast. Comfy bed. That's where the positives end. Dirty, tired room Hotel needs a deep clean and overhaul. Hidden expenses. Parking and extra cost at breakfast.

Booked as my 8 year old son had a tournament at Elland Road stadium on Saturday 17th May. I booked a week ago so not last minute. Prepaid for the meal deal so our evening meal will be sorted as we were driving up from school pickup and it's a 2 hour drive. At check in I was asked if I had booked a meal deal and said yes. He then asked me if 7.30 was ok as I needed to book for that evening as that was the earliest time. I said that's fine as it was 6.15 then so not long to wait really. When I got to the restaurant at 7.20 so slightly earlier which I did explain, I was told there was nothing booked. They then asked if I had paid for a meal deal and I said yes, they finally found a table for us. Following day for breakfast we went down at 7am. They again asked me if I had booked a time and I said no as I wasn't told too, they then said to me and my son well there is no way your going to be able to sit down as we are busy. I said I had paid for this already and no one had said we needed to book a time. They replied saying well the hotel is busy. Fair enough but I had booked this over a week ago and surely they knew from the amount of rooms booked it would be busy. I then saw some of Jake's teammates on a table with their parents and asked if I could sit with them as there were a couple of spaces free, I wouldn't have even minded standing as long as my son got a seat. The staff were rude and made it into a massive issues going over to my friends and asking them. Of course they said yes and the staff came back and grumbled that I could sit there. It was a complete and utter shambles, this was happening to loads of guests as they came down. So disorganised, with rude breakfast staff (evening staff were lovely). I would not stop in this hotel again as the breakfast staff were awful and made us feel rubbish. Not what you want when you pay to stay away.

Came here for an overnight stay in May. We were attending Olly Murs concert at first direct arena. We got a deal for this hotel when we booked it last year £40 for a night stay. We couldn't complain at all. Room was spacious, beds were comfortable and our room was at the end of the corridor so we heard no noise through the night so had a lovely sleep. Car park was cheap as they honoured us the price of when booking as it had gone up in price. Staff were friendly and helpful and gave us information about how far away the first direct arena was. There wasn't much around the hotel but it didn't bother us for this. We will return if we had another concert to attend at the arena