North Shields (Ferry Terminal) hotel

I stay at premier inns very often all over the U.K. I had seen that some of the rooms were of the old style and some had been refurbished so I emailed the hotel to ask for a new room. The reception staff were great and emailed back saying I had been allocated a new style room on the top floor. I arrived on the Saturday to a warm day outside 23 degrees (by no way heatwave temperature at that point in time in the north east). Just a pleasant warm day outside with a breeze and showers .The lady behind reception was lovely and said there was a fan in the room. She checked us in quickly and I cannot fault the reception staff at this hotel who were very friendly. I got to the room and it was 26 degrees so I went back downstairs. The lady apologised and offered one of the last few second fans they had. That evening was not a comfortable experience but luckily we were going out. After seeing friends we arrived back to the room and the temperature has risen to 29 degrees with two fans on full. We had a terrible nights sleep. In fact barely got an hours sleep. We were soaking through with the temperature of the room and started to feel nauseous with the heat. By midnight the temperature was at 30 degrees in the room. It remained at this level until we checked out earlier than we wanted to as we just could not handle it any more. On our way out the lady that cleans the room said it was terrible and even though the corridors seem to be air conditioned ( as they were very cool) the rooms are not. She agreed it was too hot to stay in the room. I rang customer services today to make a complaint. I was told as the rooms aren’t air conditioned there is nothing they can do. I was offered no compensation or refund for what was a truely horrible experience. Premier inn should not be putting people in these rooms. Air conditioning needs installing asap. To put guests in a 30 degree room and have them pay full price for it only to say sorry but nothing we can offer you is a disgrace. It was a total health hazard. I am very dissapointed in premier inn customer service regarding this and they have not out the customer first in this instance. I stay at this brand many many times a year but will be reconsidering after the customer service I received today over the phone with head office. Once again this is no reflection on the reception staff who did all they could with what they had.

Very quiet clean hotel. Very handy for the ferry and Brewers Fayre next door. Lovely helpful staff, especially hotel manager, Fiona, who looked after our helmets. Stayed at lots of Premier Inns. Definitely one of the best. Free safe parking.

Clean hotel with friendly Staff (especially Nicola on Rezeption). The hotel is convenient for Percy Main on the Metro and the ferry (and cruise) terminal. Will return , if we cruise from North shields in the future. Whitley Bay and especially Tynemouth are well worth a visit.

Nothing is too much trouble for the staff. Brilliant location and a friendly face always. Visited many times and consider ourselves regulars! The breakfasts are excellent with a wide choice of items. Rooms always clean and fresh. Looking forward to our next stay.

The bed is really comfortable and its true you can buy the mattress !!! clean big easy room with bath which made my day with a great shower. The staff were super helpful and happy, which was lovely to see and I felt right at home, I felt I could ask them anything and they were happy to help me through all things technical. Its great having the Pub next door and that was also easy to navigate (I have a broken ankle) !