Witney hotel

I have stayed at this Premier Inn in Witney six times in the past 8 months. On NO occasion has the restaurant been open for service in the evenings. This despite, on most occasions, having booked the Meal Deal (dinner and breakfast). The explanations given vary - the chef’s sick, staff shortages, young staff member unable to work past 8.15pm etc. On the most recent occasion (26th August), we were pleased to see a notice to the effect that, though there was limited service in the dining room, meals WOULD be served to people who had booked a Meal Deal. Then we were told that we were too late - this was at 8.20pm. Staff are pleasant enough - though there are very few of them - but clearer, more honest, explanations would be welcome. In future I shall be booking elsewhere and that might well be at the Travelodge just down the road.

- A/C in bedroom not working which meant a very uncomfortable night for us all in a family room - No staff to accommodate our pre-paid for dinner - Cooked breakfast was only luke warm

Room good ,breakfast better organised since our last stay. Don’t bother with dinner in the evening. Food ok when you get it but very long waits and mix ups. One of our 2 meals delivered an hour before the other. Other guests walked out, another had had problems 3 nights running.

The room and bathroom were clean and well presented and everything worked. Staff were friendly and pleasant, although virtually the first thing said to us on our arrival at 13:30 was, “If you want to check in now it will be £15.” Not the friendliest welcome. The reason for the low score was the restaurant. The tables were sticky. At breakfast the cold section with the milks etc gave the impression that it could benefit from a thorough clean. The cooked food was tired and appeared to have been cooked quite a while before being served. When poached eggs were requested they were not available. The ridiculous reason given was that there was not a pan to cook them in. Poached eggs can be cooked in any type of saucepan or even a frying pan. So what kitchen doesn’t have those available. My wife and our friend went to the restaurant at about 20:00 hours on 14/08/2025 and were refused food because, “they were not accepting walk ins”! Given that we were staying in the hotel and the restaurant was not busy I feel that is unacceptable. We will seek alternative accommodation in Witney before using the Premier Inn there again, and we stay in the area every few months.

A great Hotel which provided an excellent centre from which to explore the Cotswolds. Nothing was too much trouble for the staff. Breakfast was excellent.