Northampton West (Harpole) hotel

So, after getting the ultimate wifi, I'm sat in the reception writing this review using my phone hot spot. I can't get a phone reception in my room, can't even log on to the 'ultimate wifi' in my room, or reception. There's absolutely no chance of the Internet working, the further away you are from reception, the less chance you have connecting. Premier Inn, it's 2025 not 1995. An Important part of being away on business is the ability to send and receive emails, I don't want to sit in that awful bar next door to do my office work. So here I am, sat in reception, trying to conduct business. Ridiculous!

We stayed here again for two nights. All our interactions with staff members were excellent, but the hotel is now showing signs of age. The Wi-Fi was only spasmodically working,and there was no hot water on our first morning (although it was subsequently fixed). Our room was clean, but furnishings seemed frayed, and there were no glasses for drinking water. We will stay again, but hope for some improvement to the fabric of the property.

Hotel convenient for trip to Tugby. Staff at desk really friendly , problem With card machine so had to give them My number to process. Rooms are very small , smaller than a normal premier inn I would say. Clean on the surface but under the bed not so clean and communal areas also could be cleaner. Main issue was that the room was vv hot. Opened window but road noise made this impractical. Second day left window open all day so not so hot.

Worst premier inn (possibly hotel in general!) I have ever been to. Checked in online and arrived at 11.15pm, sole traveller with my young son after a long journey, door was locked, fair enough. Ring the buzzer it said, I rang it, and rang it and rang it. Rang the landline, hammered and banged on the door. At one point genuinely considered setting off the fire alarm just to get someone to come let us in! Eventually my banging rang up a poor guest who let me into the hotel where I then proceeded to spend the next few minutes pressing the internal buzzer until finally someone arrived. "Have you been waiting long" she asked?? Well yes, I have... approximately 25 minutes, my son at this stage had gone back to the car in tears to lay down. Staff were very dismissive of the issue... telling me that the landline hadn't worked for ages, well that's not good is it?? I explained that I had pressed the buzzer continuously and repeatedly and clearly it didn't work. She refunded our breakfast charge at this stage and we left to go to our room (nearing midnight, with a 9 yr old). The whole hotel looked tired and grubby but it was too late for an alternative. I put my son to bed and went back to move my car, reception deserted again. Upon going back to the room and using the toilet, I noticed it stank of stale urine- like a public toilet at the beach kind of smell. Really strong. The Lino looked old and I imagine was the cause of the smell. My son was asleep so mentioned it as soon as we got up, the receptionist said she'd get it cleaned whilst we were at breakfast and we returned to a room that stank of bleach. Not to worry, within half an hour/45 minutes, the urine smell had returned. Room 31 needs more than a daily clean, that floor needs replacing, it was horrific and even my son (who regularly uses school toilets!) mentioned how bad it was. There was no butter at breakfast and again, who lets this happen... so an order maybe wasn't delivered but wouldn't you send someone to a local shop to get a couple of blocks to portion up??? I've since read a few reviews of similar feedback and honestly, this hotel ruins the premier inn brand, myself and my son love premier inns and have stayed at about 6/7 in the last few months and have never experienced anything like this. The whole hotel needs to be shut down and sorted out, room 31 wasn't suitable for use. At check out, I enquired about a partial/full refund and was informed it wasn't possible as "I had been let in eventually and the buzzer was working fine during the day". Surely the door wasn't locked during the day so how would they know this and when she actually tested it, must have pressed it about 15/20x before her pager beeped- with her standing right next to it. Anyhow, avoid it at all costs- go to Northampton City Centre which is gorgeous!

Not the best looking hotel but a good standard and the restaurant next door was really good for food. Staff very friendly and in restaurant very helpful