Skipton North (Gargrave) hotel

Nice hotel from the outside, decidedly shabby inside. Extremely poor staffing with, on saturday night one duty manager trying to run a bar, a restaurant and reception! (He was brilliant by the way worked very hard and professionally in very difficult conditions.

Despite the busy road it was very quiet in the room. Plenty of parking and a few yards to the Leeds Liverpool canal. Would not hesitate to stay again.

Meets the usual good standards of a Premier Inn in terms of how comfortable the beds and the rooms are. The staff are friendly and the the location is handy for Gargrave and it's range of facilities. The pub attached to it is pretty lousy.

The difference between the level of service now compared to 2022 is beyond words. Shocking service compared to our last stay. Last time it was amazing and the staff were great now though it was just clear they didn’t want to be there and we have wasted our money. We should have read the reviews before coming as I think the staff are just fed up with poor management so can’t really blame them for the bad attitude. They didn’t have anything in the bar hardly and the menu was reduced due to no staff but didn’t let us know upon check in that it was a reduced menu or we would have made plans elsewhere. Nearly no bottled cider, no lemonade draft or bottles, no coke either! This should have been mentioned upon check in. Not to mention the bar doesn’t open till 6pm and it’s only for 4 hours as it closes for 10pm. Asked for a couple of items on the reduced menu and were told they didn’t even have them! This was 30 minutes after they opened so they clearly didn’t have any from the start so again why not say. Half these problems could have been fixed with a bit of planning and communication with guests. I think you would get less complaints this way as at least guests are aware of the lack of services they will receive. The room was overly a bit grubby. Would not recommend and would rather pay more to stay elsewhere. The only good thing was the free parking.

The hotel is conveniently situated for Skipton and surrounding area but at first sight looks very run down, an impression that doesn't alter once inside. If you arrive mid-afternoon and fancy chilling out with a cool drink, forget it. The bar doesn't open until 6pm and is for hotel guests evening meals only. We had an evening meal on the first night and my gammon was burnt to a cinder. It shoukd never have left the kitchen like that but that is how it was served. The reception staff are very friendly and helpful but once inside you may have to chase round for a television remote, tea,coffee and sugar and any other things we used to take for granted while staying at Premier Inn. For this hotel I would rate my stay 3/10.