Tonbridge hotel

Another lovely stay. Marise (sp?), Alex and the sweet woman who checked us out Sunday morning (wish I could remember her name) made this visit as nice as previous ones. The room was clean and the staff was as professional as usual. I do suggest that if you have a big party, consider booking a table for a meal in nearby Paddock Wood. Two years in a row, the Vauxhall Inn near this hotel has let us down. It's good for breakfast if you are staying at the Premier Inn, but it is not good if you have a big party. We had ten people and a reservation and forty minutes later with a six week old baby, we still had no food and not even a pitcher of water. I don't think it was the servers' fault. Kitchen and new management perhaps. The hotel is not responsible though!

At first glance, the hotel looked lovely. Unfortunately, no one had read the email I had sent prior to my visit. Although my friends had booked early check ins, their rooms were not ready at 11am. It felt quite disorganised. We had a busy weekend, out at two functions, so I was not i the room for very long on day 1. Unfortunately, late on day 2, I noticed a silverfish scuttling over the pull out bed in my room. My room was on the ground floor (as requested). The en-suite really needs to be maintained better. There was a strange smell in the bedroom and en-suite. I thought it was damp, however, when the toilet was flushed last night, it appeared to be blocked. It was too late for maintenance to attend. This morning, it was clear it had been completely backed up. I could not use the toilet. I reported it to the night manager at 6.15am, who told me to tell his manager who was due to be on duty shortly. This meant I had to repeat the whole sorry tale again, including the silverfish. This time I received genuine apologies. If I had been staying any longer, I have no doubt the issues would have been addressed, but this is not good value for money. .

This is an excellent Premier Inn. Good staff and good restaurant for Dinner and Breakfast. It's clean, comfortable and quiet. Restaurant is close by, a two minute walk.

We have stayed at this location multiple times, however this time two things were noticeable: 1) the price had rocketed up to £160 per night 2) the lack of care and maintenance is totally apparent. To me it looks like the hotel aren’t caring for the property, the bathroom walls had decaying paint and mold, and the room was crying out for a bit of care and attention. The money they are asking for is outrageous for the area and what I thought the brand was all about. I don’t think Lenny Henry would be proud of this location. If we’d paid a reasonable rate I’d be saying nothing, but at £160 the hotel management must do better. It’s a budget hotel with non budget pricing. We weren’t bothered about the adjacent pub being closed that we’d received a number of warning about. The hotel seemed really bothered about this. But there are much better food options close by. It was all about being close to our friend’s house. The area isn’t great for hotels so I suppose the hotel will keep milking their guests. Poor overall.

Room was adequate, what you’d always expect from a Premier Inn. Shower was a bit rubbish. A non-event of a stay, perfectly adequate, until 2 weeks later I received a £100 parking fine, despite giving reception my reg! I won’t be paying, and have appealed but I’m not the only one, reading reviews. Poor system clearly.