Rochester hotel

After several hundred miles driving from Scotland to Kent, we were relieved to arrive for a five night holiday, exhausted. Parking facilities were good. However, second in the queue at 3pm check-in, we were aghast to be "welcomed" by the reception woman barking at us "surname?" No smile or greeting whatsoever. She did the same with the folk in front of us and behind too. The trainee beside her saw my incredulous expression and was obviously embarrassed. The Premier Plus room was as we expected, very comfortable and the location was perfect for our needs. We didn't dine in the restaurant due to obvious staff shortages and poor reviews but loved the excellent Turkish restaurant across the road. We didn't see any staff at the reception in the five days after our arrival, it was permanently vacant. This horrible reception experience vexed me for the whole stay as a smile and manners cost nothing and are so important. The room service ladies were friendly and helpful. I hope to return to Kent sometime, my birthplace, to resume ancestral research but wouldn't risk this Premier Inn again. Shame..

Stayed for 2 nights Fri & Sat , came down to bring my sister down to visit her grandaughter, Can only say from arriving to leaving we felt really comfortable, the room was standard Premier Inn, everything you expect, one small point A/C only goes down to 19 so found it a bit warm, But i am always warm anyway. From checking in we found All Staff absolutely Brilliant from the lady who checked us in to all the ones who served us in the bar and at breakfast and the Housekeeping ladies you are a credit to the company. Thank You for making our stay so good.

We stayed here for one night to break up the journey down to leshuttle from leeds. It was in a nice location - we went for a walk along the estuary after breakfast. The room was nice and had everything we needed. Free parking was handy. Breakfast was lovely.

Been using Premier Inn for many years now, but this was my first experience of a Premier Plus Room and I was astounded by it. Fridge with complimentary water, coffee machine, chocolates, Air conditioning, beautiful decor and the usual comfy bed. Shower room was stunning. Staff on reception and the restaurant staff were fabulous, and went that extra mile for me. Fish and chips for evening meal which was cooked to perfection. Had breakfast the next morning, which was great too. What was even better about this particular Premier Inn was that you could help yourself to breakfast rather than order it from the waiting staff. I make regular trips to Rochester so I'm looking forward to staying at this hotel again. I highly recommend it. Do try a Premier Plus room; It makes you feel like Royalty. The photos don't do it justice.

This is in no way a criticism of staff all of whom were excellent. It is however a huge criticism of Premier inn’s planning and current operations. We stayed three nights and in general the breakfasts were fine the evening meals in the other hand were dreadful. Our first evening we were told chef was ill no restaurant. Ok can happen we visited the Turkish place having pre booked. Second night we were booked in only to arrive and be told it was a limited menu. No one told us that when booked. We were told they had one fish one steak two soups and one pie. Wow. Not a lot of choice left but we ordered. Husband’s curry had three small pieces of chicken in a watery sauce. Son got four. Chips were solid. Informed waitress who apologised and told us curry was pre packed boil in bag! Chips came like that she said. Well don’t serve them!! Third night receptionist said it was worse so we went to the hungry horse nearby and they had everything on menu. We visit Premier inns regularly and they are running down. We decided we will go Holiday inn or Hilton. They aren’t much more expensive at times. So there you go. More regulars lost.