Rainham (Kent) hotel

I would have scored this higher if it had not been for our poor experience at breakfast. The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB. Hotel staff we spoke to seemed pleasant and helpful. On to the bad! Breakfast was not a good experience, the only good part was the cooked breakfast. The coffee machine never worked. They ran out of croissants/muffins The fruit salad looked like it had been sat there hours If you went for continental you would have been very disappointed! The toilets were unclean and lacking toilet roll The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments. There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues. I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience we have had.

Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us. Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all. This is the only place I would consider staying if we went up to visit the family again

Stayed here on business, as have done plenty of times. Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week. Obviously not the ladies fault she was just left to tell everyone. They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!) Very poor and next time down will look to book somewhere else.

Room basic. Bed comfortable but that is about all I would say is good. Hotel and adjacent Beefeater is dying a slow death . Tvs in bar not working as Sky not paid for. I imagine it will be kocked down and turned into flats at some point. Although I doubt they will be affordable for local people.

I stayed here with family on the night Friday 7th March, paying £21.98 extra for two breakfasts on Saturday 8th March. When we arrived for breakfast we were told that the kitchen was out of order but we could get a refund from reception. So we walked down to Wetherspoons, had an excellent breakfast and when we checked out the manager promised to refund my credit card. I've chased twice since but still no refund.