Hitchin Town Centre hotel

Arrived late afternoon, checked in without issue. We had booked evening meal / breakfast so asked if we needed to book a table, we were told the hotel was not busy, no need to book. Very true, when we ate, we were the only ones in the restaurant part. Meal was uneventful, server was also manning reception desk as well as taking food orders, preparing and serving the meals. When we got to the room we noticed how unbearably warm it was, without opening windows. The AC control was showing a fault, pushed some buttons to reset, it came back on and went straight into fault again and shut off, the screen showed the room at 26.5 degrees, way too warm. There was an electric fan placed in the room as well, when plugged in it made allot of noise, but moved very little air, useless, and just barely moved some warm air around. We also noticed some house keeping issues whilst unpacking. There was no remote control for the TV, there were two half drunk bottles of water on the windowsill, there was a used towel hanging behind the bathroom door, there was an aerosol cap by the door into the room, the bin had a split bag with rubbish already in it. It did not appear much attention had been paid to cleaning the space. We reported the AC issue downstairs to the reception staff / waitress in the restaurant, noted the remote missing and fan useless. She said she would check the status of the AC, and get another fan put in the room whilst we ate dinner. She also brought a remote to the table for the TV. When we finished out meal, we took a short walk outside and came back to the hotel. The room was as warm as ever, the fan was exactly the same as when we arrived. We settled down to watch TV, using the new remote, and spent a very uncomfortable night in 27-28 degree heat without any air movement. Not at all impressed, have written to customer relations at Premier Inn, we reported the issues as they happened, apart from the remote, nothing was done about the room/AC. If the hotel was as empty as we were told, surely we could have been moved to a room where the AC was functioning.

Disappointing stay! I was looking forward to my first stay in a premier inn hotel but the whole experience was underwhelming and it’s only redeeming feature was the staff who remained pleasant and helpful despite the pressures they were being put under. Automatic check in was broken, no reception staff immediately available, keys not working, broken coffee machines, ripped curtains in our room, dirty towels… but the worst part was how disgusting our room smelt. It smelt like a greasy spoon cafe and it didn’t get any better the whole time we were there. It literally felt like the kitchens extractors were directed straight into our rooms. The parking was also a terrible experience but that we cannot blame on the hotel. Just make sure you understand where you can park as it is extremely confusing.

This hotel is incredibly expensive for what you get, if you are staying to be close to London then I would recommend just staying in London instead as you are pretty much paying the same prices. I did not think this hotel had been standing very long but the rooms were incredibly dated and poor quality. Very little air circulation, no opening windows, our shower curtain was dirty, screws loose and the whole socket came out when I unplugged my phone. The hotel is quiet, we were first floor but heard nothing the entire stay, staff were also nice, but we struggled to find anyone when checking in, and it took a while before someone came to us, even when ringing the bell. The biggest issue was parking, I ended up having to continually swap between car parks as the one directly outside has a maximum of four hours with no return within 2. The longer stay is further away and made me a bit anxious being so out of sight from my car. Permits would be a good idea, I ended up paying an extra £30 on parking over three days.

Had a great stay here. The room was lovely and clean and the staff were friendly and helpful, especially Keelan and Claire. Super breakfast and a good central location. Would definitely stay again.

Wow.- what a fantastic hotel! We booked one night here, as we were attending a wedding nearby the following day. We had a great stay, and it was definitely the best Premier Inn we have stayed in. We were given a warm welcome and our room was clean, modern and bright. It was also spotlessly clean and the bed linen and towels were very fresh. We all slept well and our room was very quiet despite overlooking the front of the hotel. Breakfast was great and the staff were very friendly. Such good value for money. Would definitely recommend.