Portsmouth North Harbour hotel

Overpriced, room smelled like a smoker’s bedroom. The food was cheap and poor quality. The evening meal was microwaved and tasteless. Book somewhere else! The staff member on check in was welcoming and friendly. It was confusing as hotel was next door to another Premier Inn.

Everything was great. The receptionist on Sunday evening (8th June) was fantastic and sorted a room suitable for my wife's mobility needs. She resolved a problem with the room keys instantly, was very friendly and even gave us a gift to improve our stay. The room was great as was the Beefeater next door. We will happily visit again.

We stayed here recently for a quick over night stay. We had a lovely check in by Claire and Manager Maxine who were very friendly. Our room was clean and spacious with all the amenties we could wish for. We had an amazing meal with family in the Beefeater Restaurant on site. My steak was beautiful and we were served and catered for really well by our efficient waitress, Jo. We had to rush off in the morning early, with no time for breakfast, but we had a really nice, albeit brief stay, thank you so much !

The reception staff were very helpful, and the accommodation was very good. Clean and comfortable. The room has windows that open - I wish more had this facility. I have given only four stars as the breakfast at the adjoining Beefeater was well below standard. Perhaps they were just short of staff? We arrived at around 9.00am, and waited for someone to seat us - you were asked to wait for this. We ordered the cooked breakfast by checking a tick box of choices. We were pleased that the breakfast was cooked to order - but not when it arrived. The fried egg was raw on the top, and having been told the plate was hot, I turned it over hoping that the hot plate would cook the top. No, the plate was actually cold. Had the egg been cooked as much as the rasher of bacon, it would have been rock hard. My husband ordered an egg with his breakfast but that was completely missing. Nobody came to the table for us to seek help, and we couldn't see any waiting staff to ask. When our plates were cleared, and my plate was still almost full, the waitress didn't ask why. When we told her about the problems, she apologised and offered to get my husband an egg. Bit late by then. Back at the Premier Inn, the receptionist refunded the £10.99 pre-paid charge from our bill. This does sound a bit whiney, but just to give a warning about breakfast. Happy to stay there again because of the helpful staff and good room.

The staff were very polite, they were very helpful they could see i had a disability and immediately offered to change my room as I was originally booked in an upstairs room but there was no lift, they promptly changed the room to a more accessible one, they also let me know that they were there if I needed any help amazing staff.