Lymington (New Forest, Hordle) hotel

Thank you Matthew, Dan and Ollie for a lovely stay. Very welcoming. Despite a limited menu due to refurbishments, we had a nice meal . Good fish and chips.

Stayed 22nd September- 26th September. On arriving at the hotel it looked derelict from the outside. We had travelled quite a way and decided to have a drink in the attached restaurant and bar. What a shock, the bar area was completely empty excepting two small tables for two. When we asked the staff what was happening, we were told there was to be a complete refurbishment although the staff said the restaurant and and bar had been like this for a year with no sign of work!, We had booked dinner that evening and the menu was very reduced, only food from the freezer, no fresh vegetables etc. Hardly any one was eating there. We have been to many Premier Inn before and we have never experienced any like this before. We always enjoy using the attached restaurants normally to save having to go out after a days sightseeing. Continental breakfast was poor at times, with missing items. If only we had been told when booking, about the situation, we would never have booked here! The only thing that made our stay more enjoyable was the staff who were absolutely amazing! Nothing was too much trouble for them and they were constantly having to deal with complaints. Well done to Matthew, Zoe, Ollie, Emma, Mark and Dan! Premier Inn are lucky to have you all keeping things going! Fantastic team!

We will return . Writing anything else just a waste of my time as busy . If I will return it means I was very happy with my stay . Staff excellent etc etc etc

Hotel looked tired in places but was informed renovations were due. The staff were exceptional especially Matthew and Ollie, as was the cooked breakfast! Disappointed there was not a walk in shower as we are not spring chickens and getting in and out of the bath to shower was a tad challenging. The meal deal was great and the curry we had for our evening meal was unexpectedly delicious. Bonus - plenty of parking Wouldn't hesitate to stay again

We stayed in Room 6 and have to say it did look a tad tired as did the shower room,could do with a freshen up for sure. As for the staff..all were great i must say. Breakfast excellent as was Molly our server and the duty chef. Would stay again.