Andover hotel

I love a premier Inn when I travel in the uk, I find them to be of a consistent standard…this one is an exception. We waited a short while to be checked in, we arrived just before 10pm, we were handed an extra towel which appeared to be clean but had a smell of fried food. We went up to our room which was reasonably clean if a little dated. My husband popped down to the bar (we had been travelling for about 8 hours by this point) although there was a man behind the bar my husband was told the bar was closed and he couldn’t be served….not even a lemonade! We had a quiet night although the room was rather hot due to poor air conditioning. Breakfast had clearly been sitting around for a while, all a little dry looking. The dining area had a real problem with fruit flies, many of the sauce bottles were crusty with dried sauce which was attracting the insects. The tables were sticky to the touch which was rather off putting….the inside of the windows were covered with dirty hand prints. It served a purpose (an overnight stay from Heathrow to Devon) but it’s not up to usual Premier Inn standards.

Disabled room OK, chef could not grill meat chicken or steak no cocktail ingredients constant playing of christmas carols in July until it was mentioned then questioned about my religion. Disabled so no where else to go not easy to cros the A303 with underpass and rough sleepers suggest best option macdonalds next door, I think this is a contractors inn

There was three of us in resturant two steak and ale pies with chips and peas and one chicken and ham no peas. What came was one steak and ale with peas and a pie without peas when opening it up it was steak I asked a out it she took it came back she came back 5mins later with the pie I had opened with a spoonful of peas barely cooked and was then told I would have to wait 8 mins for the chicken pie because the ticket machine has made a mistake. Not good enough

A lovely warm welcome when I checked in for my 1 night stay. Jessica on reception was very informative and gave me all the information I needed for my stay. The room was fine and food was nice. All staff were friendly and I would definitely rebook if in the area again.

We booked into the Premier Inn for a one night stay as we were travelling from Cornwall to Kent. We were due to arrive after 11 p.m. with two small children so I tried to call ahead to advise. When there was no answer on reception, I sent a quick email. Another 4 attempts to call over a 3 hour period I gave up. Arrived just after 11 at night with 2 small children. Still no receptionist so after a 10 minute wait I found a buzzer inside the door. Finally a girl appeared and checked us in...with no apology or warm welcome. The room was the usual standard. Although we had one towel between 4 of us! We booked in for breakfast the next morning. It was quiet so the food had clearly been sat there for hours and everything was shrivelled!!! The restaurant was dirty, no loo roll in 2 out of 3 toilets... just generally a very disappointing stay. Ive stayed in a lot of Premier inns and never felt the need to complain.