London Ruislip hotel

The staff were excellent. The hotel is very tired. I had two rooms. First room had broken lamp, loose toilet, curtain rails broken. Furniture chipped. Second room had hair in the bath and smelt of cigarette smoke.

I stayed with the family watching a concert in Wembley perfect location free parking staff profession, polite. there is no restaurant at this side other alternatives it’s high Street which is only 10 minutes away and it is lovely High Street with full off choices, of restaurants and Cafes. I definitely recommend this site to family and friends.

The hotel is simple. The staff was very friendly and helpful. The bedding is comfortable and the air conditioning works well. We were just unlucky to have someone above us who kept walking around for hours.

It was a great stay the staff were extremely helpful for all my questions. Also the rooms were nice and tidy with coffee available thank you.

We were allocated Room 6 on ground floor, on entering the room it smelt damp and unpleasant. Asked to change room which was accommodated. This room was overlooking the dilapidated roof of the empty and closed down pub next door. We were unable to lock our windows which were next to a fire escape and easily accessible. The rooms need updating, they are not as pictured on the website, run disn. Corridors anx stairs havd extremely creaky floorboards, laughabld, with signs next to them to be quiet, people sleeping! The parking - whilst there were spaces available, we were unable to log into the system, as it was not working but were told by staff if we were sent a parking charge, just to quote the reference number and we wouldn't have to pay. Parking charge has arrived, no telephone number to call and discuss. The appeal online doesn't work, having to spend hours sorting out the parking charge. We will not be paying £100 parking fee! Avoid this hotel at all costs.