London Chiswick hotel

Had a great time at chiswick premier inn, room was nice and customer service exceptional. Julia checked me in and was very helpful and welcoming especially due to the fact it was our first time staying here. Will come back.

We've just spent 3 nights at this hotel as a family. It's handy for central London. Overall it was a disappointing stay. I requested a room clean and clean towels on the Wednesday morning...nothing done by the time we arrived back at the room. Had to go back to tell reception then wait around while it was completed. Thursday morning I requested the towels to be changed... arrived back at 9:30pm to find nothing had been done even though the member of staff at the desk in the morning assured me they would be changed, and wrote my room number on a post it note. Completely useless action. I went down to be handed 4 towels. Defeats the point of requesting this at the front desk. All the towels we were given through the stay smelt burnt. The biggest joke of the stay was breakfast on the Thursday. I understand you can be short staffed, but surely you know how many people have prepaid for breakfast and how many guests you have staying. No hot food for an hour, arrived in dribs and drabs. Coffee machine not working. No plates. No tables set or cleaned. No cutlery. Waiting in a queue to be seated for 20 minutes when there were free tables. Even the bread was plonked on the side in the wrappers, no croissants or bread products. Apple juice and orange juice mixed. Those are the things I could remember. It was horrendous. I requested a refund and received it on check out. These experiences have made me think twice about booking Premier Inn again - usually my go to hotel for family stays in the UK.

I use Premier Inns as my first choice for leisure trips anywhere in the UK because you can generally rely on the quality to expect. This one was no exception. Clean, comfortable with a decent bar and restaurant. Staff were friendly and helpful. Room rate was very reasonable. From the outside, the building looks a bit soulless. I had planned to drive and park in the linked car park but read a review by someone who had had their car broken into. That worried me so I decided to use public transport. No big deal except that the nearest station (Turnham Green) is a good 20 minutes walk away. Although it appears to be a safe area, it could be of concern to people planning to arrive after dark. And it's quite a journey if you are travelling from the West End. Nevertheless, and with this caveat, I would happily recommend.

There was exposed screws completely out of the wall and shower leaking so bad it was splashing the ceiling and going to the light. I would upload a video but it won’t let me

The service in the restaurant was amazing, all the staff were very kind and the food was lovely. Our room was clean and the bed was so soft.